Lead Mitigation Technician

Benefits: Overtime 16 Days Per Year of Paid Time Off 401(k) Bonus based on performance Free uniforms Training & development Perks: Online Mobile Courses Paid Training for Career Advancement Opportunity to Help People in Times of Need Aggressive Competitive Wages Company and Culture: PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description: With a ‘One Team’ mentality, manage production crews and job assignments as assigned while following PuroClean production guidelines. Assign and coordinate jobs with the production crews, keeping the Operations Manager and Production Manager updated on all aspects of production. Supervise 1-6 field technicians allocated to assigned jobs, coordinate SLA requirements, materials, equipment, and supplies for each job, complete job files and monitoring of jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Crew Chiefs take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets us apart from our competitors in the industry. Responsibilities: Managing Customer Satisfaction and representing the brand Effectively oversee all aspects of the production processes and customers’ needs Identifying areas for improvement and managing relationships with centers of influence Managing production, pricing schedules, estimate details & coordinating with GM/Owner Leaving jobsites with an orderly appearance and follow uniform and policy guidelines Communicating and managing customer concerns with GM/Owner effectively Maintaining cleanliness of products and equipment to the highest standard Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications: Experience in equipment/asset and labor management, and software/computer skills Strong Customer Service and communication skills IICRC, RIA, or comparable Certifications required Understanding of safety guidelines and ability to manage them on site Aptitude with record keeping, recording information and communicating ‘the message’ Ability to identify areas of opportunity among teammates, coaching for growth Strength in team building and establishing lasting relationships with clients and teammates This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate. #J-18808-Ljbffr PuroClean of Augusta