Future Opening: Customer Service Representative - State Farm Agent Team Member

Customer Service RepresentativeThe Christine Moscaritolo State Farm Agency is seeking a customer service representative who is passionate about helping people, delivering exceptional service, and building long-term client relationships—while also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for someone who enjoys problem-solving, takes pride in accuracy and follow-through, and understands that excellent service often leads to meaningful growth conversations. You'll be a key part of our agency's success by supporting existing clients, anticipating their needs, and helping ensure they are properly protected. We are especially interested in candidates who are service-driven but motivated to grow professionally, with opportunities for internal advancement for those who demonstrate sales aptitude and initiative.What you'll do:Serve as a primary point of contact for customers, providing prompt, professional serviceAnswer policy questions and explain coverage in a clear, customer-friendly mannerAssist with policy changes, updates, billing questions, and service requestsSupport customers through the claims process and follow up as neededMaintain accurate and detailed records of customer interactionsConduct basic policy reviews and identify in-book sales opportunities when they align with customer needsCollaborate with team members to deliver a seamless client experienceWhat we're looking for:Strong customer service and relationship-building skillsAbility to pivot from service to sales in a natural, needs-based wayExcellent communication and interpersonal skillsDetail-oriented with the ability to multitask in a fast-paced environmentPrior customer service experience preferred (insurance experience a plus)Professional, empathetic, and dependable work styleWhy join our agency:Supportive, team-oriented environment focused on service excellenceTraining and development to help you grow your skills and careerOpportunities for internal advancement for motivated, sales-minded team membersA meaningful role helping individuals and families protect what matters mostReady to grow with us?If you're a service-focused professional who enjoys helping people and wants a role where strong relationships can lead to growth opportunities, we'd love to hear from you. Apply today to join the Christine Moscaritolo State Farm Agency. Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences. Compensation: $45,000.00 - $65,000.00 per year