Principal Systems Engineer
VirtualVocations
Working remotely, the full-time Principal Systems Engineer will manage major incidents, ensuring timely resolution and communication across teams while driving continuous improvement initiatives. Key responsibilities Oversee the management and resolution of major incidents to minimize service disruption Coordinate communication between technical teams and stakeholders during incidents Implement and enhance processes for incident management and reporting Required qualifications Extensive experience in incident management within a technology environment Proven track record of leading cross-functional teams during critical incidents Strong understanding of ITIL framework and best practices Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications in IT service management or incident management
Vacancy posted 7 days ago
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