Full-Time Facility Administrator

Full-Time Facility Administrator

The Full-Time Facility Administrator assures that the day-to-day operations of the on-site facilities are run smoothly by assisting the General Manager as they oversee the facilities and common areas. This position supports the General Manager, and is responsible for meeting assigned goals and objectives as well as ensuring effective and efficient day-to-day operations of the community; to uphold the aesthetics of the community as directed by the Board; and ensure that the highest level of service is being provided to residents, and their families, friends and guests.

Your Responsibilities:

• Greeting Residents and Guests
• Facility Opening and Closing Procedures
• Telephone First in line for all incoming calls
• Telephone system message maintenance, routine system maintenance, system programming (as in greeting changes, etc.)
• Updating of Age Verification process
• Coordinate facility rental requests
• Maintain and Update the Website with current Documents and Resident information
• Connect Workorder System Monitoring and Input
• Connect Customer Service Update Calls
• Register new homeowners and issue Access Cards and Transponders
• Assist in ensuring that the facility amenities are properly maintained and repaired as needed.
• Assist in the implementation of the Association's rules and regulations as they relate to the community facility
• Receives and processes mail as directed
• Committee Meeting Support Room Setup, Room Break Down, Food and Beverage Coordination
• Respond to homeowner inquiries regarding usage and general facility issues in a professional manner
• Assist the Architectural Review Committee with application intake and management.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Represent professionalism and FirstService Residential's standards of operations to clients and fellow staff at all times.
• Other items that may be required as part of job description based upon Board of Directors' requests/FirstService Residential supervisor, or as deemed appropriate.

Skills & Qualifications:

• Interfaces with homeowners, customers and co-workers.
• Productivity: great attendance, good work quality, positive contributor, works well in a team environment, strong people skills, and works well with others.
• Innovation: assists in resolving situations and concerns.
• Honesty: truthful, trustworthy, doing what is right and what needs to be done, is fair and objective, possesses integrity, and treats others with maturity.
• Loyalty: committed to the goals of the organization, the nature of the business, respects the organization's efforts, defends the company name, and gives the best effort and sincerity.
• Initiative: ability to think, work and make independent decisions based on sound judgment.
• Demonstrates high level of proficiency in PC technology, Club Management System and all MS Office applications.
• Excellent written and verbal skills.
• Excellent time management, organizational and follow-up skills.
• Ability to manage competing priorities and assignments.
• Must be comfortable working in a fast paced environment where continuous improvement is expected.
• Flexible and adaptable to rapid change.
• Strong customer service skills are required as this position has face-to-face interactions with Members, Residents, Developers, Potential Home Buyers and the general public
• Ability to independently answer and place telephone calls. Must be able to hear in order to receive telephone calls and voice mail messages
• Must be able to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds

Education & Experience:

• High School Graduate
• Proficient in English.
• Excellent general math skills
• Must be able to quickly gather information and make good quality decisions without supervision

Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs. and be able to move and set up tables and chairs for events and remove for clean-up.
• Must be able to sit and stand for extended periods of time.
• Must be able to move about the property in order to oversee vendors and attend events.
• Must have finger dexterity for typing/using a keyboard.
• Occasional overtime will be required based on business needs.
• Consistent and regular attendance required.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account