Customer Service Technical Support Analyst

Job Description

Job Description

Payrate: $30.00 - $33.00/hr.

Summary:
This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.

Key Responsibilities

• Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.
• Perform other related technical support duties and project activities as assigned.

Required Qualifications:

• One to two years of technical support experience with Windows applications, computer hardware, and customer service.
• Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.

Preferred Qualifications:

• Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.
• Skills, Knowledge, and Abilities
• Systematic hardware and software troubleshooting with strong attention to detail.
• Clear verbal and written communication with strong customer service and follow-up skills.
• Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.

Pay Transparency:  The typical base pay for this role across the U.S. is: $30.00 - $33.00 /hr . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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