Director, Network Management, Governance and Revenue Optimization

Application Deadline:08/17/2026Address:33 Dundas Street WestJob Family Group:Customer Solutions Director – Network Management, Governance and Revenue Optimization, Credit Cards and PaymentJob DetailsLocation: Toronto, ON, CANAddress: BMO Place – 33 Dundas West, TorontoJob Family: Personal BankingTime Type: Full timeGrade: 9Job Category: Team Lead (2 direct reports)Job DescriptionAs part of BMO’s North American Retail & Small Business Payments department, the Director, Network Management, Governance and Revenue Optimization leads a team that is accountable for three distinct areas of the business: (1) Pricing (2) MasterCard and Visa Governance, and (3) Value Added Services. Accountabilities:Pricing:End-to-end ownership of pricing for retail and small business credit cards in Canada: including changes to interest rates, fees, rewards policies, and automated customer level pricing programs.Leadership of periodic pricing change initiatives – for example changes to product interest rates or fees, changes to risk based pricing programs. This team is responsible for leading the full cycle of product changes: ideation, socialization with stakeholders, leadership approval, implementation and testing, measurement and reporting, etc.Customer experience improvements: working with the NARP customer experience team and stakeholders in Virtual Connect to identify opportunities to increase NPS as it relates to customer pricing – both in terms of managing pricing changes and ongoing issues related to customer pricing elements.Financial Management: collaborating with NARP finance team to track key revenue drivers and provide input on forecasting and financial results in key lines such as FX revenue, fee revenue, interest, etc.Network GovernanceThe Director is accountable to manage BMO’s partnership with MasterCard and Visa on behalf of North American Retail Payments and other areas of the bank. The incumbent will develop and execute a partnership management strategy designed to optimize BMO’s financial performance, risk management, and customer experience through its partnership with MasterCard and Visa. The incumbent will also support team members in the creation and execution of effective governance strategies for other critical partnerships.This part of the role has four key elements:i) Relationship Management:The incumbent serves as the strategic contact for internal and partner stakeholders on network relationships. This includes: working with senior BMO leaders to develop and execute strategies and plans to maximize value from network partnerships; supporting contract negotiations; nurturing the partnership and acting as key primary point of contact at BMO; leading work within BMO related to managing the network relationships and acting as the primary point of contact and subject matter expert for BMO colleagues on matters related to the network partnerships.ii) Operational planning and Performance ManagementAccountable for managing all contractual and partnership management obligations and ensuring both BMO and networks are performing effectively against business objectives. This includes effective performance management of the Partner and ensuring that all key performance indicators (KPIs) and service level agreements (SLAs) are met. It also includes working with network partners and internal stakeholders to optimize the relationship and its operations, and to resolve any issues that arise. The incumbent will also support colleagues in developing and executing effective partnership governance frameworks for other critical partners, including monitoring partner performance, identifying opportunities to improve and addressing performance issues.iii) Risk & ControlThe incumbent is accountable to introduce and sustain controls to manage Contract, Legal, Outsourcing and Operational Risks. This includes developing a deep understanding of the risks of the relationship, putting in place effective controls to mitigate any risks, monitoring performance and key risk indicators to identify any concerns and addressing any key risks that materialize.iv) Financial ManagementThe incumbent is accountable for effective financial management of the networks. This includes developing a deep understanding of all contract financial drivers, working with Finance and other stakeholders to build an effective governance framework to forecast results, validate invoices and report performance, and proactively identifying and pursuing opportunities to improve financial performance.The incumbent will also support colleagues in developing and executing effective financial governance frameworks and controls for other critical partners.Value Added ServicesManagement of a set of cardholder benefits and value-added services that are available to all credit card holders – including but not limited to: Concierge services, identity protection, airport lounges, mobile device insurance, embedded roadside assistance etc.Leadership of the Value-added services strategy refresh – as part of NARPs Ambition 2030 strategy, a new strategy was developed to optimize, refresh and innovate in the space of value added services.Effectively manage all contractual and supplier management requirements for existing and new partnersLiaise with other lines of business including other areas of the payments team (Acquisition, Small Business, Customer Engagement) and more broadly across the bank (Segments, other product groups)Manage risk related to the portfolio and ensure compliance with all laws, rules and BMO policiesCustomer experience: assistance in resolving customer escalations related to value-added services, and implementing changes to processes to avoid customer issues.Qualifications:Knowledge6-8 years financial management experience3–5 years partner relationship management experience3–5 years payments experience preferredStrong track record delivering results in ambiguous and challenging situationsP&L management experienceMinimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferredBMO organizational knowledge an assetRisk management experience an assetProject management experience an assetSkillsExcellent business acumen and strategic planningProven ability to establish conducive working relationships with partners and managers across different business units and groupsProven ability to influence without authority and drive changeExcellent communication skills (oral and written) with ability to frame and effectively communicate complex problemsExcellent problem solving skillsStrong financial, quantitative, analytic and business casing skillsProven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiativesStrong time management and project management skillsTeam-oriented, collaborative and flexibleLeadership skillsStrong attention to detailWe’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Salary:$110,500.00 - $192,500.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.SummaryLocation: Toronto, ON, CANType: Full time