District Manager - Phoenix, AZ

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Join a Company That's Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member's journey.

About Us

Argus Professional Storage Management powered by SmartStop® Self Storage (NYSE: SMST) is one of the largest and fastest-growing self-storage operators in North America. Headquartered in sunny Ladera Ranch, CA, we operate 200+ properties across 24 states in the U.S. and four provinces in Canada , with more than 18.7 million rentable square feet of storage space.

Our 1,000+ team members are the heart of our business, delivering an award-winning customer experience year after year. We've earned Newsweek's Best Customer Service for three consecutive years (2021-2023) and the prestigious Reputation 800 Award (2023) . Plus, our workplace culture has been recognized as a Top Workplace in Orange County two years running - a reflection of the feedback we get from the people who matter most: our employees.

We're growing fast - and we want you to grow with us.

Salary: between $73,000 - $75,000 depending on experience + annual discretionary bonus

Location: Phoenix, AZ

District Manager Job Summary

The District Manager - Third Party Property Management provides oversight and strategic support for a portfolio of self-storage properties managed on behalf of individual owners. This role serves as the primary liaison between ownership, onsite management teams, and corporate partners, focusing on performance monitoring, guidance, and alignment with ownership objectives to complement daily operational support.

Essential Job Functions and Responsibilities

• Serves as the primary point of contact for property owners, maintaining strong relationships and supporting informed operational and financial decision-making.
• Provides oversight of third-party managed self-storage facilities to ensure alignment with ownership goals, management agreements, and company standards.
• Reviews and monitors property performance, including occupancy, revenue, expenses, and overall financial results.
• Partners with property owners and third-party operators to evaluate business plans, budgets, and forecasts.
• Supports the hiring and scheduling of site staff including coordination of initial and ongoing training.
• Ensures timely communication and coordination related to owner requests, reporting requirements, and strategic initiatives.
• Supports the onboarding of properties in conjunction with corporate onboarding team.
• Reviews and approves invoices, proposals, and contracts in accordance with owner authorizations and management agreements.
• Coordinates with internal departments and external vendors as needed to support property performance.
• Oversees incident reporting and escalates issues appropriately to ownership and senior leadership.
• Responsible for oversight of auction procedures and adherence to local laws and regulations
• Prepares and delivers periodic reports to ownership and internal leadership, including performance summaries and variance explanations.
• Performs other related duties as assigned.

Qualifications Needed

• Associate's degree required; Bachelor's degree preferred; or alternatively: related industry experience.
• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Excellent supervisory and leadership skills.
• Thorough understanding of company's products and services, and those of immediate competitors in the surrounding market.
• Proficient with Microsoft Office Suite or related software.

Benefits

• Competitive Salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching with no waiting period
• Employee assistance program
• Referral program
• A great culture!

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!