Automotive Service Advisor
Serra Chevrolet Toyota of Saginaw
Service Advisor
Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
Minimum 1 year experience in a service advisory role
ADP experience is preferred but not required.
Automotive experience is a PLUS!
Positive attitude
High volume mentality
CSI focused
Service Advisor, Dealership, Automotive Knowledge: 1 year
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