Coralville Hiring Event

Join a Team That Connects, Collaborates, and Grows

Are you looking for a meaningful career with opportunities to learn, grow, and make a difference? We are excited to meet talented individuals interested in joining our team in Coralville, Iowa.

Our colleagues enjoy a collaborative culture, professional development opportunities, and the flexibility of a hybrid work environment.

We're Hiring for Full-Time Roles:

• Care Team Representatives
• Leave of Absence Representatives
• Disability Representatives
• Senior Disability Representatives
• And more opportunities available!

How to Attend

This hiring event is by pre-registration only. To request your spot, simply apply to this posting. A member of our Talent Acquisition team will contact you with your assigned interview time.

Event Details

Date: Tuesday, September 15th, 2026 Time: Assigned upon registration Location: Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241

Come meet our team, explore meaningful career paths, and see how you can make an impactstarting here. We can't wait to connect with you!

Primary Purpose: To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

Essential Functions and Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

Additional Functions and Responsibilities

• Performs other duties as assigned.

Qualifications

Education & Licensing High school diploma or GED required.

Experience One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking.

Note: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.