Bilingual Medical Receptionist

Bilingual Medical ReceptionistMomentum Spine and Joint is looking for a full-time Bilingual Medical Receptionist to join our team! The Medical Receptionist's work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.Essential FunctionsDemonstrates Customer Service StandardsGreet patients as they arrive at the facility and provide them with appropriate informationAssist patients to complete all necessary forms and documentationEnsure completeness and accuracy of patients' forms and logs all demographics in EMR systemUpdate patients' information into databaseMove patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patient's arrivalRespond and comply to requests for information including sending faxes and e-mailsAnswer telephone and deal with inquiriesTransfer calls as requiredDirect calls and messages to appropriate medical office staffMaintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinicalObtains revenue by recording and updating financial information, recording and collecting patient chargesCall patients and remind them of their appointmentsKeeps patients' family's informed of patient statusSchedule and reschedule patients' appointmentsUpdate appointment calendarsCreates and labels appropriate charts for patient'sManage filing and record keeping activitiesReport statistics as requiredCoordinates mail flow in and out of officeMaintain stock of forms and office suppliesEnsure reception area is well maintained, neat and clean, including the magazinesFollows all safety rules on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplaceUses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team membersProtects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirementsAdheres to the company standards of business conductPerforms other duties as assignedKnowledge, Skills, and AbilitiesKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminologyKnowledge of computer and relevant software applicationsStrong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and WordStrong attention to detail: being careful about detail and thorough in completing work tasksHas self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situationsHigh stress tolerance: accepting criticism and dealing calmly and effectively with high stress situationsAbility to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplaceAbility to work independently by guiding oneself with little or no supervision and depending one oneself to get things doneAbility to maintain effective and organized systems to ensure timely patient flowMust be able to multi-task while on the jobMust be task-oriented and have organizational skillsExcellent, polished patient interaction skills. Ability to communicate professionally with patientsExceptional customer service and phone etiquetteEnergetic with a desire to learn and develop new skillsAbility to travel between facilities if necessaryEducation and ExperienceHigh School diploma or GEDOne (1) year of experience with customer serviceValid Texas Driver's LicenseBenefits3 Medical Plans2 Dental Plans2 Vision PlansEmployee Assistant ProgramShort- and Long-Term Disability InsuranceAccidental Death & Dismemberment Plan401(k) with a 2-year vestingPTO + Holidays