UI/UX Designer

Where you will work Job Family: Software Development & Support Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What you will do Design and improve user experiences for Grants.gov web applications, online forms, applicant and grantor workflows, help content, chatbot touchpoints, and public‑facing digital services. Translate user needs, requirements, usability findings, and compliance expectations into clear, accessible, and implementable designs in collaboration with federal stakeholders, product owners, developers, testers, accessibility specialists, and content contributors. Create wireframes, prototypes, user flows, journey maps, form layouts, interaction patterns, and design specifications that support usability, accessibility, and implementation. Ensure designs and web forms are intuitive, browser‑compatible, Section508 compliant, and align with HHS EPLC and federal accessibility standards. Conduct usability reviews, accessibility reviews, heuristic evaluations, stakeholder interviews, and technical requirements interviews to identify pain points and improvement opportunities. Collaborate with developers and testers to validate that implementations meet usability, accessibility, and Section508 expectations, including browser compatibility and responsive design. Provide corrective and preventative maintenance for website and form‑related user experience issues, supporting helpdesk escalation trends. Partner with content, communications, outreach, and helpdesk teams to improve user documentation, FAQs, troubleshooting guidance, release notes, status updates, and other public materials. Support Grants.gov chatbot and AI‑enabled customer support touchpoints by reviewing conversation flows, user experience opportunities, and content gaps. Prepare design artifacts, accessibility findings, usability recommendations, wireframes, prototypes, and presentation materials consistent with HHS EPLC and stakeholder communication needs. Present design recommendations, usability findings, accessibility risks, trade‑offs, and implementation considerations clearly to executive, federal, technical, and non‑technical audiences. What you will need Bachelor’s degree (or four years of experience in lieu of a degree) 5+ years of experience in UI/UX design, interaction design, service design, product design, or human‑centered design for web applications, enterprise systems, or public‑facing digital services. Demonstrated experience designing web forms, digital workflows, data entry experiences, validation patterns, error messages, and accessible form layouts. Strong working knowledge of Section508 requirements and accessibility practices for web applications and forms. Experience translating user needs, business requirements, technical constraints, and compliance requirements into wireframes, prototypes, design specifications, and implementation‑ready recommendations. Experience conducting usability reviews, stakeholder interviews, accessibility reviews, heuristic evaluations, and user‑centered analysis to improve digital products and services. Ability to coordinate effectively with product owners, federal stakeholders, developers, testers, accessibility specialists, content teams, helpdesk partners, and other contractors. Strong understanding of human‑centered design, usability, information architecture, interaction design, content clarity, and accessible web and form design patterns aligned with Section508. Experience with responsive design, browser compatibility, design systems, reusable interface components, form validation, error handling, instructional content, data entry efficiency, and user support needs. Experience using design and collaboration tools such as Figma, Sketch, Adobe Creative Cloud, Axure, Mural, Jira, Azure DevOps, Confluence, SharePoint, MicrosoftTeams, or similar platforms. Excellent communication, facilitation, visual storytelling, problem‑solving, and stakeholder engagement skills, with the ability to explain design rationale and accessibility considerations to executive, federal, technical, and non‑technical audiences. Must be able to obtain and maintain a federal or DoD Public Trust; candidates with an active Public Trust or suitability are preferred. What would be nice to have Experience supporting federal grants management systems, shared service platforms, or large public‑facing government applications. Experience with HHS, ACF, CMS, HRSA, NIH, or other federal grant‑making agencies. Knowledge of HHS Enterprise Performance Life Cycle (EPLC), federal IT governance, accessibility documentation, testing evidence, and compliance‑driven delivery environments. Experience applying Section508, WCAG, U.S. Web Design System, or similar federal accessibility and design standards to public‑facing websites, forms, workflows, or enterprise applications. Experience with Grants.gov‑like capabilities, including funding opportunity search, applicant registration, application submission, grantor user management, online/offline forms, XML/PDF form outputs, help content, or status messaging. Experience supporting website updates, broken link remediation, public‑facing user support content, chatbot feedback loops, helpdesk escalation analysis, or customer satisfaction improvement efforts. Experience supporting modernization, consolidation, transition‑in, or multi‑vendor integration initiatives involving multiple applications and stakeholder organizations. Relevant certifications or credentials such as Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS), or equivalent accessibility credential; UX design, service design, or product design certification; U.S. Web Design System, Section508, WCAG, or accessibility testing training; SAFe, Agile, or product delivery certification. Salary Annual salary range: $98,000.00–$163,000.00 (dependent on skill set, experience, security clearances, licensure, certifications, and other business and organizational factors). Benefits Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short‑Term & Long‑Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance, ID theft protection, etc.) Potential eligibility for discretionary variable incentive bonus Equal Opportunity Employer Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco. Accommodation and Contact If you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. #J-18808-Ljbffr