Quality Assurance & Customer Experience Analyst
$20 - $25 per hourASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company is seeking a Quality Assurance Analyst in Frankfort, Kentucky. The role involves monitoring customer interactions, evaluating overall experience, and providing feedback based on performance metrics. Candidates should have 2-5 years of experience in call centers or quality assurance, with an Associate’s Degree preferred. This position requires strong analytical skills, customer service abilities, and the capacity to handle technical processes effectively. Aiming to improve service quality and training, the role provides a salary range of $20.00-$25.00. #J-18808-Ljbffr
Vacancy posted 4 days ago
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