Logistics Coordinator-ROAR

Logistics Coordinator-ROAR

Location: Oak Brook, IL, US, 60523 Segment: Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Purpose Statement The Intermodal Logistics Coordinator is responsible for supporting the day-to-day execution of intermodal shipments, ensuring reliable service, and delivering a high level of customer satisfaction. This role plays a critical part in coordinating rail, drayage, and final mile operations while proactively identifying and resolving service issues. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced transportation environment.

Key Accountabilities and Outcomes

• Coordinate and schedule intermodal shipments, including pickups, rail departures, and final mile delivery
• Serve as the primary daily point of contact for drayage carriers and rail providers
• Monitor shipment progress and proactively resolve delays to maintain service reliability
• Troubleshoot service disruptions including missed cutoffs, equipment shortages, and terminal congestion
• Identify and resolve potential service failures; communicate timely updates and alternative solutions to customers
• Maintain a high level of customer service through consistent, clear, and proactive communication
• Prioritize and manage multiple tasks while handling frequent and time-sensitive requests
• Optimize routing and execution strategies to improve efficiency and reduce transit times
• Develop and adjust market plans based on capacity availability, performance trends, and changing conditions
• Analyze industry trends and operational performance to support continuous improvement initiatives
• Identify workflow inefficiencies and contribute to process improvements across intermodal operations
• Collaborate cross-functionally with operations, sales, and pricing teams to provide insights and improve outcomes
• Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunities
• Act as a resource for ongoing improvement within intermodal workflows and execution processes

Knowledge, Skills, and Experience

• Bachelor's degree preferred, High School Diploma or GED required
• Strong organizational and time management skills with the ability to prioritize effectively
• Excellent communication skills, both written and verbal
• Ability to problem-solve and make decisions in a fast-paced environment
• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $42,755.00 - $57,845.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes.