Technical Support Engineer
Orange Health Labs
Job Title
Orange Health is India's leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!
Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page
Our vision is supported by some of the world's leading investors like Accel, General Catalyst, Y combinator, Bertelsmann India, Amazon and other marquee names. We have been recognized as Future Unicorn for two consecutive years by Hunrun India.
Roles and Responsibilities
- Configure operating systems and assist end-users in troubleshooting issues with remote systems
- Research, identify, troubleshoot, and resolve customer issues in a timely manner
- Work with multiple software systems and escalate issues to the concerned parties
- Maintain accurate and comprehensive reports
- Provide regular updates and feedback to the end-users
Skills Required for the Role
- Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
- 1-2+ years of relevant experience as a technical support engineer
- Good understanding of Python programming language
- Basic programming skills would be required
- Strong communication skills with an eagerness to learn
- Experience in dealing with end-users to resolve issues
Why join us?
- Market competitive salary with bi-annual increments.
- Great stock option policy with rights to exercise 10 years post exit.
- Well known for a collaborative culture with a top 10% rating on Glass door.
- Fastest-growing health tech company in India with marquee investors.
- Opportunity to build a product that will have a significant impact on people's health and well-being.
Vacancy posted 11 hours ago
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