Fire Project Coordinator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What We Offer Competitive starting pay Paid training Global advancement opportunities Referral bonuses Comprehensive benefits, including: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Life Insurance 401(k) with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And more! What You Will Do Reporting locally to the Fire Install Manager, this role will support the local market's cash collection efforts by following up on outstanding invoices, coordinating invoice dispute resolution, and completing customer portal billing submissions. You will work closely with customers, Project Managers, Sales, and the Billing and Collections teams to remove payment barriers, ensure billing documentation is complete and accurate, and help collect outstanding balances in a timely manner. How You Will Do It Review outstanding receivables with the Fire Install Manager and Collections team to prioritize past-due invoices and cash collection follow-up. Contact customers regarding unpaid invoices, confirm payment status and expected payment dates, and document collection activity and commitments. Identify payment barriers and coordinate with customers and internal teams to resolve missing documentation, billing discrepancies, and invoice approval issues. Prepare and submit invoices, payment applications, and required supporting documentation through customer billing portals within established deadlines. Track portal submissions through acceptance and approval, address rejected or incomplete submissions, and follow up on items delaying payment. Confirm customer billing requirements, submission schedules, purchase order references, and billing contacts to help prevent invoice rejections and payment delays. Maintain accurate records of outstanding invoices, dispute status, portal submissions, payment commitments, and next steps. Follow up on missed payment commitments and elevate unresolved collection issues to the Fire Install Manager and appropriate internal teams. Assist Project Managers with special billing forms, invoice corrections, and credit requests needed to resolve disputes, following established approval processes. Partner with the Billing and Collections teams to answer customer invoicing questions and support timely, accurate billing and payment follow-up. Serve as the local Install department's Dispute Champion by coordinating the investigation, resolution, and escalation of accounts receivable disputes. Coordinate delivery of close-out documentation and other customer-required records that support final payment and release of outstanding balances. Attend weekly Work in Progress (WIP) meetings and provide updates on collection priorities, invoice disputes, and billing issues affecting cash collection. Provide the Fire Install Manager with regular visibility into outstanding balances, expected payments, unresolved disputes, and actions needed to move collections forward. Perform other duties as assigned to support local cash collection, billing coordination, and department operations. This position's primary focus is cash collection support, invoice dispute resolution, and customer portal billing submissions for the local market. What We Look For Required Proficiency in Microsoft Windows, Word, Excel, and PowerPoint Valid driver's license with a good driving record High school diploma or equivalent Strong ability to prioritize and multitask with strict adherence to deadlines Excellent verbal and written communication skills Highly organized, detail-oriented, and self‑motivated Ability to pass a pre-employment background check and drug screen Positive attitude, punctuality, and accountability Customer service experience Preferred Associate's degree 3-5 years of relevant experience Experience in a high-volume, customer‑service-oriented environment Electrical or construction industry experience HIRING HOURLY RANGE HIRING HOURLY RANGE: $31.87 - $43.75 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and ex #J-18808-Ljbffr Johnson Controls