eLation Financials Support Specialist

Job Description

Innovative Systems is currently seeking applicants for a eLation Financials Specialist to join our talented team.

This position is located in Mitchell, SD.

Remote work will be considered for the right candidate with eLation Financials experience.

This position reports to the eLations Financials Support Manager. It is a full time scheduled based on a 40-hour work week with availability between 8am to 5pm CST.

Travel is required with this position, both to Mitchell, SD and to our client sites.

Having an accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries.

When you are part of the eLation Financials team, you will:

• Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed.
• Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
• Train clients on functionality within the software.
• Troubleshoot technical issues, and provide step-by-step guidance for issue resolution.
• Understand clients’ accounting processes and offer insights on utilizing the software for optimal results.
• Collaborate with the development team to escalate and prioritize complex technical issues.
• Document and track client interactions and resolutions in our ticketing system.
• Create support documentation, knowledge base articles and video tutorials.

These are skills that we are looking for in our ideal candidate:

• Bachelor’s degree in Accounting, Finance, Business or related field or equivalent experience.
• Strong foundational knowledge of accounting principles and practices.
• Basic to intermediate technical skills, with the ability to troubleshoot software-related issues
• Excellent communication skills, both written and verbal.
• Customer-centric attitude with a focus on delivering exceptional customer support.
• Strong organizational skills and the ability to manage multiple client issues and projects simultaneously.
• Familiarity with financial software is a plus.
• Previous customer support experience is an advantage.
• Experience with telecommunication companies, electric cooperatives or municipalities is preferred.

These skills would be helpful but are not required:

• Telecommunications industry experience.
• Experience working with our eLation Financials software.

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

• Competitive wages
• Generous Paid time off
• 10 paid holidays
• 401(k) matching
• Company paid family Blue Cross Blue Shield health insurance plan
• Company contributions to an HSA plan
• Company paid employee Dental Insurance
• Company paid employee Vision Insurance
• Company paid Life Insurance
• Company paid Short & Long Term Disability Insurance

• If you are passionate about software development and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.