Part time Computer Service & Support

Job Description

Job Description

As a Service and Support Technician with Kubinski Business Systems, you help strengthen customer relationships with a defined support process, and customer service experience.

This part time position has a path to a full time position if the candidate wishes to have a full time position. 

Accountability

As a Service and Support Technician you will report directly to the Vice President of Support and Tech Services and Owner. Back-up support is available from the other professionals in our corporate office.

Responsibilities

Service and Support Technicians deepen the customer base for which they are responsible through a series of proactive and reactive service techniques and activities. We are in an industry where many options are available for our customers to choose from and our imagination, willingness to go the extra mile, and quality of after the sale support will determine the company that ultimately makes that sale. The individual chosen for this position MUST show the passion and potential to complement our existing team in the service and support aspect of our process.

Specific Duties

• Ability to work as a team member.
• Excellent communication skills and experience with networking concepts, SQL, and multiple operating systems.
• Adaptability to technology and technological changes, the ability to learn new concepts and strategies in the field and how they apply both today and in the future.
• Knowledge of tools and techniques to solve customer problems and anticipate problems before they occur.

To succeed in this role, you must possess a foundational understanding of IT systems infrastructure. General familiarity with consumer operating systems or gaming hardware is insufficient.

·        Database & Menu Programming: Translate client requirements (pricing structures, inventory matrixes, payroll rules, and user permission tiers) into structured system configurations within proprietary POS and time-keeping databases.

·        Hardware Integration & Staging: Build, bench-test, and stage deployment hardware including touch-screen terminals, network receipt printers, serial/USB peripherals, and biometric/proximity time clocks.

·        Network & Protocol Troubleshooting: Diagnose connectivity issues involving static IP assignments, localized DHCP reservations, routing, and device communication protocols over LAN environments.

·        Client Onboarding & Technical Liaison: Serve as the primary technical contact during system implementation, guiding client stakeholders through user acceptance testing (UAT) and operational training.

·        Tier 1 & 2 Systems Support: Provide analytical, root-cause troubleshooting for software anomalies, data sync failures, and hardware malfunctions via phone, remote desktop tools, and on-site visits.

 

 

Requirements

• Educational achievements are preferred but not required for this position.
• 2-3 years of success in supporting a company’s IT team, or comparable experience is necessary to be considered for this position.

·         

To succeed in this role, you must possess a foundational understanding of IT systems infrastructure. General familiarity with consumer operating systems or gaming hardware is insufficient.

 

·        Database & Menu Programming: Translate client requirements (pricing structures, inventory matrixes, payroll rules, and user permission tiers) into structured system configurations within proprietary POS and time-keeping databases.

·        Hardware Integration & Staging: Build, bench-test, and stage deployment hardware including touch-screen terminals, network receipt printers, serial/USB peripherals, and biometric/proximity time clocks.

·        Network & Protocol Troubleshooting: Diagnose connectivity issues involving static IP assignments, localized DHCP reservations, routing, and device communication protocols over LAN environments.

·        Client Onboarding & Technical Liaison: Serve as the primary technical contact during system implementation, guiding client stakeholders through user acceptance testing (UAT) and operational training.

Tier 1 & 2 Systems Support: Provide analytical, root-cause troubleFix computers and call the customers back when you do

Company Description

Kubinski Business Systems has a proud history. Walter Kubinski opened the Erie, PA Royal typewriter office in 1924 and then opened up his own business in Erie in 1938.

His grandchildren Edward Kubinski, Jr. and Howard Kubinski, both CPAs, have been leading the company since 1979. Their goal has been to reinvent the company every 10 years, keeping it in line with the industry’s demands and offering the most current business products & solutions. This strategy has proven successful and the company has built relationships with customers who have been part of the client base for decades.

The key to these relationships is recognizing trends in automation and technology, ignoring the low cost box solutions that perform the simplest goals of the market, and attacking the nuanced advantages that separate a “purchase” from a true advancement for a company.

Company Description

Kubinski Business Systems has a proud history. Walter Kubinski opened the Erie, PA Royal typewriter office in 1924 and then opened up his own business in Erie in 1938.\n\nHis grandchildren Edward Kubinski, Jr. and Howard Kubinski, both CPAs, have been leading the company since 1979. Their goal has been to reinvent the company every 10 years, keeping it in line with the industry’s demands and offering the most current business products & solutions. This strategy has proven successful and the company has built relationships with customers who have been part of the client base for decades.\n\nThe key to these relationships is recognizing trends in automation and technology, ignoring the low cost box solutions that perform the simplest goals of the market, and attacking the nuanced advantages that separate a “purchase” from a true advancement for a company.