Account Manager

Account Manager

The Account Manager is responsible for generating business from retailers and CPG clients and maximizing market penetration of RTC products and services. This role combines prospecting for new clients with growing sales in existing accounts. Target accounts will be set collaboratively with Sales Management based on territory, expertise, availability, and existing relationships.

ESSENTIAL FUNCTIONS:

• Drive sales growth with assigned accounts through new product/service development and program expansion.
• Prospect, qualify, and open new customer relationships within assigned territory.
• Develop and execute a Strategic Territory Sales Plan in coordination with the Director of Sales.
• Create and deliver professional presentations, samples, and sales materials.
• Submit complete project information to internal teams (Design, Project Management, Product Management, Customer Service, Engineering, Estimating) via company project entry systems.
• Collaborate with Customer Service and Manufacturing to resolve customer issues promptly and satisfactorily.
• Maintain accurate, timely territory data in the Sales CRM.
• Prepare customer quotations based on estimates and manage quoting/bid/RFP processes, ensuring accuracy and alignment with company commitments.
• Adapt standard products to meet customer requirements and help standardize specifications where possible.
• Prepare sales forecasts, reports, travel itineraries, and expense reports as required.
• Attend sales meetings, training, trade shows, and industry events as directed.
• Keep current on RTC's product and service portfolio and regularly introduce relevant offerings to customers.
• Balance customer advocacy with RTC's business objectives; act as primary conduit between clients and internal teams.
• Participate in A/R collection when appropriate.
• Maintain industry knowledge by reading trade publications and conducting regular retail store visits.
• Support corporate initiatives as needed.

SKILLS AND ATTRIBUTES:

• Self-motivated, goal-oriented, and driven to generate future business.
• Strong verbal and written communication skills.
• Able to perform under pressure and manage competing priorities (macro and micro).
• Eagerness to learn and adapt; open to ongoing training.
• Proficient with Microsoft Office and CRM systems.
• Financially literate with a basic understanding of costs, pricing, and margin drivers.
• Willingness and ability to travel.

EDUCATION & EXPERIENCE:

• Education: Bachelor's degree in business or related field, or equivalent relevant experience.
• Experience: Minimum 35 years of outside sales success, preferably in team-based environments; related industry experience is a plus.
• Required skills: Sales aptitude, understanding of manufacturing materials/processes used by the company, strong written and verbal communication, proficiency with Microsoft Office and CRM platforms (e.g., Salesforce, Microsoft Dynamics, OnContact or similar).

RTC masters the design and detail of retail, helping brands and retailers improve the shopping experience and grow their bottom line. We design retail programs and environments, execute them globally, and build products that improve retail performance. We provide our clients with a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost.