Mid-level Systems Support Engineer (Advanced English) - BR

Mid-Level Systems Support Engineer (Advanced English) - BR

Brazil, Brazil

As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Job Responsibilities

• You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• You will understand complex application systems and find your way through them to debug a business impacting issue, including those involving Java-based services, Kafka event streams, and SAP integrations.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams.
• You will leverage your knowledge of logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will write and maintain SQL queries for database troubleshooting, reporting, and operational support.
• You will efficiently use DevOps tools and practices to deploy and run software.
• You will apply the latest technology thinking from our Technology Radar to solve client problems.

Job Qualifications

Technical Skills

• You have experience working on Java programming language, along with scripting languages such as Python or PowerShell.
• You have experience with Datadog for application monitoring, including dashboards, alerting, and generating operational reports.
• You have experience working with Apache Kafka for event-driven architectures, including producing, consuming, and troubleshooting message streams.
• You have working knowledge of SAP systems and the ability to support SAP-integrated application environments.
• You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL, with solid SQL skills for troubleshooting and reporting.
• You have experience using incident management tools to track, prioritize, and resolve issues.

Professional Skills

• You have advanced English communication skills (written and verbal) and can clearly articulate technical issues to both technical and non-technical stakeholders.
• You have strong effective communication skills, including the ability to write clear incident reports, escalation notes, and post-mortems.
• You have experience in incident management and incident response, including on-call rotations and coordination across teams.
• You enjoy collaborating with cross-functional teams including developers, testers, and stakeholders.
• You bring curiosity and openness to explore innovative approaches, including AI and coding assistants.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.

Other Things To Know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

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