Luxury Furniture Inside Sales Specialist

Job Description

Job Description

Meet DutchCrafters

Headquartered in Sarasota, FL, DutchCrafters is the leading retailer of Amish furniture, offering master-crafted, custom pieces online and in showrooms in Sarasota, FL and Alpharetta, GA. Since 2003, we have partnered with skilled Amish woodworkers across Ohio, Pennsylvania, and Indiana to bring heirloom-quality furniture to our customers. Our collaborative team lives our core values – Community, Authenticity, Giving, Excellence, and Sustainability – creating a culture of innovation, recognition, and growth.

DutchCrafters is an award-winning company with a culture that fosters opportunities for growth. Our management staff is evidence of our commitment to investing in our employees with 9 of our 11 managers having been promoted from within. We take our jobs seriously while also creating a fun and casual environment. Drive Luxury Sales

Inside sales at DutchCrafters is where curiosity turns into confident decisions, and where every conversation can lead to a stunning, custom furniture order. As an Inside Sales Specialist, you'll deliver a customer focused, consultative sales experience built on relationship-building and storytelling from first hello to final confirmation.

What you'll do:
- Own inbound sales across phone, email, and chat, including lead management and proactive follow-up skills that keep opportunities moving
- Perform customer needs analysis and deliver clear, customized product recommendations
- Keep everything accurate and moving: CRM systems proficiency, quote creation, databases, and online tools updates, plus sales pipeline visibility
- Execute sales pipeline and order management with strong organization, accountability, and a detail-oriented approach

What you bring:
- Strength in consultative sales and relationship-building
- Strong verbal and written communication skills (phone, email, chat)
- Comfort using Microsoft Office 365, CRM, database and online tool usage

If you're ready to level up in retail sales, ecommerce sales, and luxury retail, apply today. Your Daily Momentum

Your day moves fast-in a good way. You'll open your queue, prioritize follow-ups, and jump into a steady rhythm of calls, chats, and emails from shoppers exploring custom furniture. Between conversations, you'll refine quotes, keep your sales pipeline current, and use CRM notes to stay sharp on every detail. You'll switch gears from quick answers to deeper consultative sales moments-helping someone compare options, visualize a space, and feel sure about the next step. As orders progress, you'll stay on top of timelines and questions, keeping the experience smooth from start to finish.

Rewards That Matter

Medical, Dental, and Vision coverage; Life Insurance; Health Savings Account (HSA); 401(k) with company match; Paid Time Off; Employee Discounts; and a competitive salary structure including $19/hour with unlimited bonus and commission potential. Team members who have completed 6 months of employment are eligible to work a hybrid schedule with 3 days in-office and 2 days working remotely.

Background Check

All candidates will be required to submit to a background check prior to an offer of employment being extended. DutchCrafters believes in a person's ability to learn from their mistakes, so if you feel that you would be a good fit for this position but have a blemish or two from your past, submit your resume, and let's talk.