Customer Retention Specialist - State Farm Agent Team Member

Bilingual Customer Retention Specialist - State Farm Agent Team Member Position Overview Carrie Skinner State Farm is adding a Customer Retention Specialist in 5525 Twin Knolls Rd, Columbia, Maryland, 21045 to help existing customers with policy questions, billing, claims follow-up, and coverage updates. This is a steady, customer-facing office role for someone organized, patient, and comfortable handling phone-based service. Candidates who are fluent or proficient in Spanish and English are encouraged to apply. Responsibilities Proactively reach out for policy reviews and renewals to retain customers Handle policy questions, billing inquiries, and coverage changes accurately Serve Spanish- and English-speaking customers clearly and accurately Resolve service issues with patience and professionalism Identify coverage gaps and service needs during reviews Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Qualifications No prior insurance experience required Fluent or proficient in Spanish and English, preferred Excellent listening, empathy, and problem-solving skills Organized and detail-oriented with strong follow-through Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Benefits 401(k) retirement plan with employer match Clear career advancement paths Supportive, close-knit team environment Pay range: $42,000-$52,000 per year #J-18808-Ljbffr