Public Safety Telecommunicator

Public Safety Telecommunicator

Closing Date: August 31, 2026 Starting Rate: $32.57 Wage Range: $32.57 - $34.63 Benefits: High Deductible Health Plan, HSA $2,000/$4,000 deductible Defined Contribution Plan Pension Union Contract PoliceCivilianEmployeescontract2023-2026.pdf

General Statement of Duties: Performs dispatch services for Police, Fire and EMS; Records, inputs, retrieves and transmits information. Shift work to include weekends, holidays and rotating days off with opportunity for overtime.

Supervision Received: Under the general supervision of the Chief of Police or his designee. Supervision Exercised: None. May assist with the training of new employees.

Essential Job Functions: Receives and transmits 911 and administrative messages over a combined police, fire, and medical emergency communications system. Receives complaints and general requests via telephone and walk-ins for police, fire and medical emergency services and routes calls to proper personnel. Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency, and dispatches back-up units to provide adequate coverage to other areas. Forwards fire and medical emergency calls to Tolland County Mutual Aid dispatch center and/or surrounding towns. Dispatches police vehicles to emergency medical calls and notifies ambulance service to respond. Inputs, retrieves, and transmits information to/from National Crime Information Center (NCIC), Connecticut Online Law Enforcement Communication Teleprocessing (COLLECT) and internal computer system. Uses a CCTV system to monitor and control entrance ways, cell blocks for Police and Town areas. Receives and transmits complaint calls to Animal Control Officer; Operates Computer Aided Dispatch (CAD) to input and maintain daily complaints as well as various other records management duties.

Physical Demands: Must be able to push/pull/lift light objects of less than twenty-five (25) pounds and sit for prolonged periods. Able to perform manipulative skills which require hand-eye coordination such as keyboarding skills. Must be able to see objects closely, as in typing, reading a report, using a computer, monitoring video display screens. Must be able to hear normal sounds with background noise, distinguish voice patterns and communicate with speech as in using a telephone and two-way radio communications. Must be able to concentrate on fine detail with constant interruptions, attend to task for more than sixty (60) minutes at a time, and remember multiple assignments given to self or others over long periods of time.

Work Environment: The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performs duties in an office environment, with prolonged exposure to multiple computer screens. May be exposed to dust, fluctuation in inside temperature and electro-magnetic radiation as in computer screen.

Minimum Qualifications Knowledge, Skills and Abilities Required: Ability to speak and understand the English language clearly. Ability to learn communications procedures and policies and learn town geography. Ability to operate sophisticated, computer based communications equipment. Basic knowledge of and ability to interpret federal, state and local laws and apply them correctly. Ability to effectively communicate and elicit information quickly and accurately under stressful conditions. Ability to work and make decisions with little or no supervision. Ability and knowledge to solve complex problems. Ability to multi-task and be able to maintain composure during stressful situations. Ability to interact well with co-workers, supervisors, and general public required.

Experience & Training: Requires High School Diploma or GED, or any equivalent combination of education and experience. Some experience in communications dispatch work, with experience in emergency services dispatch work preferred. Candidates will be required to pass several comprehensive tests to include written, oral and practical. Experience with Microsoft Windows, Word and Excel a plus. Ability to pass thorough background investigation and pre-employment drug screening. This job description is not intended to be a complete statement of all duties and responsibilities that comprise this position. EOE/AA