CUSTOMER CARE SUPERVISOR

Join Our Team

Look around. Does it seem like we're nearly everywhere? That's because we are! With 11,500 employees and 250+ locations, Rooms To Go is one of the largest and fastest growing furniture retailers in the US. As a financially stable, 32 year old company focused on expansion, there's never been a better time to join the Rooms To Go Family. We continue to grow, which provides amazing opportunities for our team members to expand their careers.

Supervise and develop, assist, and educate agents and store reps. Maintain production and quality minimums for the team overall. Provide feedback and motivation to agents, tracking daily stats and successes. Manage quality reviews, time, and bonuses for team members. Communicate effectively with management.

Minimum of 2 years of relevant care center experience. Must be a dedicated team leader with excellent written and verbal communication skills. Previous supervisor experience a plus.

Provide Leadership and Direction to the Care Center.

Provide Service and Assistance to the ACD Agents, ACD Managers, Showrooms, and customers.

Resolve escalated service issues.

Track Daily Stats of Agents and ensure their success.

Manage agent's time, reviews, and bonuses.

Provide Feedback, Knowledge, and Appreciation to Agents in real time.

Perform Disciplinary actions when necessary.

The ability to be flexible as needed given this role as schedules may alter based on department needs.

Better than average quality along with attendance that meets or exceeds current standards. A working knowledge of excel reporting.

Generally, set based on need and availability

To be determined based on experience

We offer a comprehensive benefits & perks package including 401k + company match, profit sharing, vision, dental, health and life insurance, disability coverage, vacation, sick time, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team—there's always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.