Leasing Consultant ($75,000 - $100,000+k/year total compensation potential)

Leasing Consultant

Position Summary: The Leasing Consultant (Centralized Leasing Center) is part of a large, results-driven sales team and operates effectively in a dynamic, high-volume contact center environment. This critical role consistently leases apartments using an other-centered consultative sales approach with an emphasis on providing exceptional customer service. This role is responsible for exceeding sales performance targets and lease conversion rates to support optimal building occupancy.

Key Responsibilities:

• Utilizes an other-centered, consultative sales approach to evaluate prospective residents' needs and communicate relevant community benefits and value.
• Achieves Key Performance Indicator targets and maintains a viable prospect pipeline to drive optimal lease conversion rates and supports division occupancy goals.
• Engages in high-volume, multi-channel customer interactions (phone, email, and online chat) for inbound and outbound communication.
• Responds to all prospective resident inquiries by scheduling tours, creating tour maps, providing self-guided tour navigation support, and assisting with digital applications.
• Promotes positive, proactive prospect interactions to deliver a signature customer experience and support strong survey results.
• Records all prospect activity, documentation, and customer information, accurately utilizing software including Salesforce, Onesite, and other resource databases.
• Collaborates with site-level and cross functional team members to provide a seamless customer experience throughout the sales and move-in process.
• Participates in regular sales coaching, training, courses and community visits to continuously expand portfolio knowledge.

Additional Skills: Problem-solving and interpersonal skills. Excellent time management and organizational skills. Technology proficiency in enterprise software and communication platforms. Effective verbal and written communication.

Preferred Education: High School Diploma or GED (or equivalent experience) Preferred Years of Relevant Work Experience: 1 - 3 years

Additional Requirements: 2+ years of demonstrated sales experience. Occasional travel required Availability to work weekends, holidays, and evenings as the business requires.

Minimum Qualifications / Other Expectations: Compensation: Base Pay Start Rate: $22.31 ($75,000 - $100,000+k/year total compensation potential) The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us: Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.