Client Support & Dispatch Specialist -- Industrial Door Services

Job Description

Job Description

Client Support & Dispatch Specialist — Industrial Door Services

Ready to be the trusted voice customers count on and the coordinator who keeps technicians moving? At Vortex Doors—America’s highest quality and most customer‑centric commercial and industrial door installation & repair company—you’ll do both.

Is this you?

• Do you enjoy solving problems quickly while staying calm and professional?
• Can you juggle calls, emails, and schedules without dropping the details?
• Are you comfortable deciding what comes first when everything feels urgent?
• Do you thrive in a team environment and keep your cool in high-pressure moments?

What you’ll do

• Be the front line: Respond to customer inquiries by phone and email; provide information and friendly guidance.
• Turn needs into action: Evaluate issues, schedule appropriate services, and escalate complex items to management.
• Keep records tight: Accurately document interactions, updates, and resolutions in our CRM/customer management system.
• Orchestrate the day: Dispatch vehicles and coordinate personnel by weighing location, urgency, and availability, then route teams to customer sites.
• Know the products: Develop working knowledge of our door systems and services to answer questions confidently.

Schedule & location

• Onsite at our service center (not a remote position).
• Regular shifts available within business hours of 7:00 AM – 5:30 PM, Monday–Friday.

Growth & rewards

• Hourly pay based on experience: $22.00 – $29.00
• Career advancement opportunities
• Positive work environment
• Recognitions and rewards
• Comprehensive health benefits, 401K match, 8 company-paid holidays, and PTO

The tools you’ll use

• Customer service software and CRM systems
• Microsoft Office Suite

What we’re looking for

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative experience preferred.
• Clear, confident communication and strong interpersonal skills.
• Sharp problem-solving and decision-making.
• Accuracy in data entry; strong attention to detail.
• Ability to prioritize in a fast-paced environment.
• Patience, empathy, and a service-first mindset.
• Team player who maintains professionalism in high-stress situations.

Physical & workplace expectations

• Office-based role using standard office equipment and keyboards.
• Ability to walk short distances and sit for prolonged periods.
• Moderate office noise level.
• Ability to lift up to 15 lbs.