Director of Operations

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral , we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017 , with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Position Summary

Directs, manages, and optimizes the facility's overall operations and financial performance (P&L). Sets policies and procedures that guide plant operations' productivity, quality, and cost efficiency that is consistent with Prose operational strategy. Systematically collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals. Supports the development and deployment of manufacturing practices focused on quality and continuous improvement. Ensures robust plant safety and security inspections, auditing, and training procedures are implemented to meet OSHA, FDA cGMP [ISO27716] and other required regulations. Oversees multi-functional plant teams including, engineering, warehousing, quality assurance, and human resources. Requires a bachelor's degree in engineering, finance or equivalent.

Key Responsibilities

Operational Leadership:

• Oversee all operational aspects of the manufacturing facility, including production, quality control, supply chain management, and logistics.

• Develop and implement operational strategies to achieve the company’s goals and objectives.

Production Management:

• Ensure production schedules are met while maintaining high standards of product quality and safety.

• Optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.

Quality Assurance:

• Implement and maintain quality control systems to ensure products meet regulatory ISO27716 and customer standards.

• Work closely with the quality assurance and cross functional teams to address any quality issues and implement corrective actions.

Supply Chain & Inventory Management:

• Work with cross functional partners to ensure supply availability and inventory accuracy at NY site to achieve production attainment.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of continuous improvement and accountability.

• Conduct performance evaluations, provide feedback, and identify training needs.

Budgeting &