Customer Service Coordinator

Customer Service Coordinator (HOS Coordinator)

Are you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.

Essential Job Duties

• Respond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)
• Provide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively
• Review driver logs for HOS violations and offer counseling to drivers as needed
• Continuously monitor driver logs to identify and correct errors
• Perform data entry of HOS-related files and information for accurate tracking and recordkeeping
• Regularly review reports to ensure driver compliance with HOS-related systems, programs, and services
• Conduct random audits of driver logs to maintain high standards of compliance
• Provide counseling to drivers for serious infractions and escalate issues when necessary
• Ensure accuracy of all recordkeeping and file retention practices
• Inventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use

Requirements

Required Qualifications

• High School Diploma or equivalent
• 6+ months of customer service experience working in an administrative or office environment
• Basic computer skills
• Proficient with Microsoft Office Suite
• Must have good attention to detail, critical thinking, and problem-solving ability
• Must be able to work independently and in collaboration with others
• Strong written and verbal communication skills
• Must have good time-management and organization skills and be able to multitask when necessary
• Dependable and consistently available to work scheduled hours

Preferred Qualifications

• Experience within trucking industry and/or with FMCSA rules and regulations
• Bilingual, English/Spanish

Why The Evans Network of Companies (ENOC) is Different

At ENOC, we're more than a workplacewe're a family. Here's what sets us apart:

• People & Leadership : We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties : We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture : We treat every employee like family. From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won't just work with colleagues; you'll work with friends.
• Positive Work Environment : We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What's in it for me?

• Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule - In Person, On Site

Monday - Friday, 8:30am - 5:00pm

Location Address

400 West Columbia St, Schuylkill Haven, PA 17972

The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.