Sales Operation Analyst
SwiftX Inc.
Sales Operations Specialist
We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX's rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence, deal structuring/pricing, and sales strategy enablement.
Key Responsibilities
- Sales Data Analytics & Forecasting:
- Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
- Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.
- Sales Strategy & Competitive Benchmarking:
- Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
- Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX's key differentiators (7/365 delivery, automated POD verification, zero surcharges).
- Pricing Operations & Deal Structuring:
- Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 18).
- Ensure incoming deals comply with package size/weight limits (Length ? 40 in, Sum ? 71 in, Weight ? 30 lbs) and service terms.
- Sales Operations & CRM Governance:
- Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
- Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).
- Cross-Functional SLA & Performance Alignment:
- Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
- Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.
Vacancy posted 3 days ago
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