Guest Services Supervisor

FT Guest Services SupervisorWould you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life.The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for "at-risk" youth.We are currently seeking a FT Guest Services Supervisor at the Center for Women and Children in Miami, FL.Job SummaryThe Guest Services Supervisor (GSS) reports to the Assistant Centers Director (ACD) and will oversee the coordination of resident services including transportation, maintenance, and resident security. The GSS will provide the necessary oversight to ensure that the Centers facilities are maintained in a safe, clean and efficient manner and are in compliance with OSHA and other safety guidelines.Supervisory Responsibilities:Oversees the daily workflow of the departmentHandles discipline of employees in accordance with company policyLeads, trains, and evaluates staffCore Duties/Responsibilities:Supervises Guest Services Assistants and oversees the facilities with a focus on cleanliness, safety and orderliness of the facilities and grounds.Prepares and submits requests for general maintenance and repairs when neededConducts weekly walk-through of residential facility for safety, drugs, and locker searchesResponsible for assigning weekly client service assignments, and ensures that assignments are completedCompiles monthly staff work schedules and ensures that adequate staffing is in place for both Centers to run efficientlyPrepares and submits accurate time sheets and month end reportsProvides summary of maintenance repairs needed around facility to the Program Manager on an as-needed basisConducts monthly routine safety checks of the facility, and follows up on deficiencies and recommendationsCoordinates periodic safety training in collaboration with the Program Manager to ensure all Guest Service personnel are appropriately trainedEnsures storage of cleaning supplies and chemicals safely is done according to manufacturer's recommendationsEnsures policies and procedures for security, laundry, and transportation and GSA manual are always followed by staffTrains and schedules clients for transportation, laundry and security assignments, and monitors their performanceMaintains up-to-date inventory listing of linens, chemicals and cleaning suppliesSchedules and approves transportation requests and vehicle usage. Reviews daily check list of van driver or others assigned to drive van. Notifies mechanic and Program Manager of needed van repairs.Make recommendations and assists with the administration of sustenance for eligible residentsWill lead and/or participate in devotions, prayers, or other ministry activities ex. outreach eventsMust be in agreement with and sign The Caring Place Statement of FaithPerforms other related duties as assignedEducation/Experience Requirements:Requires a High School diploma with a minimum of 1-3 years of experience working in homelessness and/or the addictions fieldMust have good communication, supervisory, computer, and organization skillsMust be able to multi-task and make sound judgments in a fair and compassionate mannerMust have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guestsMust be able to understand, speak, read and write English and carry out oral and written instructionsPhysical Requirements:Must be able to sit for extended periods, and have the ability to lift and/or pull objects weighing up to 25 poundsMust also be able to see, hear and speak, in order to interact with staff and the general publicMust also be able to move around as needed to perform essential job duties, and be flexible to travel between Centers as neededPerks and Benefits:Day off for Birthday/Work AnniversaryEmployee DiscountsHolidays (12)Paid Time OffHealth Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)Company Paid Life insurance403b Retirement Plan with 3% matchOnly qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.