Return Goods Administrator

The Return Goods Administrator processes stock, warranty and vendor returns and defective parts in compliance with vendor and/or Duncan Aviation policies. In addition, this position prepares a variety of billing invoices including work orders, special orders and repair purchase orders; and responds to internal and external customer inquiries.

Essential Job Functions

1. Processes and returns company and vendor equipment for credit or return to inventory. Contacts vendors for credits on returns.

1. Processes parts for repair or overhaul according to company guidelines. Prepares customer billing for parts and labor charges determined to be above and beyond the normal scope of overhaul/repair charges.

1. Submits warranty claims to vendors according to vendor warranty specifications. Creates follow-up work orders to re-bill denied warranty parts and labor to the respective customer. Follows up with vendors to ensure appropriate credits are issued.

1. Creates, reviews, and updates purchase orders with vendor information. Reviews vendor invoices for proper pricing, serial numbers and potential errors and takes appropriate action as necessary. Follows-up on past due purchase orders. Orders exchange units for stock to replace units that cannot be repaired.

1. Prepares exchange no-charge invoices, work orders, time and material pricing, and billing of freight charges.

1. Reviews and processes goods-in-transit records according to established procedures and guidelines.

1. Performs other related duties as assigned by management.

Job Specific Requirements

• Licenses/Certificates: N/A
• Attendance: Regularly scheduled attendance required
• Physical: Routinely lifts up to 50 lbs., occasionally 100 lbs.; repetitive motion; tolerates sitting; proficient keyboarding and data entry
• Environmental: N/A

Education and Experience

• High School graduate or equivalent required
• One year warehouse, purchasing, or parts experience required
• Previous accounting or collections experience preferred
• Proficiency with general computer skills and Microsoft Software (i.e. Word, Excel, etc.)

Available Benefits

• Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
• Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
• Plan for your medical needs with a Health Savings Account (employer and employee contributions).
• Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
• Enjoy Duncan Aviation's On-Site Fitness & Health Clinics at the MRO locations
• Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled