Inside Sales Representative

Job Description

Job Description

The Inside Sales Specialist is a sales-driven role responsible for developing, supporting, and growing relationships within the authorized dealer and distributor network in the spectator seating market. This position prioritizes proactive outbound and inbound phone engagement to strengthen dealer partnerships, drive project opportunities, and increase revenue through the channel.

This role serves as a consultative, technical sales resource to dealers helping them identify customer needs, recommend optimal solutions, and successfully position NRS products in their markets. Estimating and quoting play an integral role in supporting deal execution and driving sales success through the dealer network.

This role requires disciplined use of HubSpot CRM to manage leads, track opportunities, maintain accurate dealer and project records, and ensure pipeline visibility and forecasting accuracy.

Essential Duties and Responsibilities

1. Develop and maintain strong relationships with authorized dealers and distributors through proactive phone communication and consistent follow-up to drive sales growth.

2. Prepare quotes for standard and custom bleacher systems, including installation and freight, to support dealer project opportunities.

3. Respond to daily dealer requests including order tracking, specification sheets, drawings, and other product information in support of ongoing sales efforts.

4. Consult with dealers to understand project requirements and recommend technically sound, application-specific seating solutions for their customers.

5. Review and coordinate with Engineering on custom requests, RFPs, and project-specific requirements.

6. Follow up on quotes, project opportunities, and contract documents to advance and secure business through the dealer network.

7. Follow up on sales and marketing leads, ensuring proper qualification, dealer assignment, and ongoing support through the sales process.

8. Manage the sales pipeline, maintaining accurate and up-to-date opportunity tracking, activity, and forecasting within HubSpot CRM.

9. Process return goods authorization requests and coordinate with shipping on overages, damages, and shortages while maintaining strong dealer relationships.

10.  Field inbound phone calls and provide backup support as needed to ensure responsiveness to the dealer network.

11.  Other duties may be assigned by Manager or Supervisor.

Competencies

☒ Analytical Decision-Making

☒ Communication

☒ Planning & Organizing

☒ Teamwork & Relationship-Building

☒ Professionalism & Integrity

☒ Results Orientation

☒ Problem Solving & Solution Selling

☒ Product & Technical Acumen

☒ Sales Drive & Initiative

☒ Dealer Relationship Management

Education and/or Experience

· Bachelor’s degree in Business, Marketing, or related field, or equivalent sales experience

· 3+ years inside sales experience, preferably in a B2B or dealer/distribution environment

· Demonstrated experience managing a sales pipeline and advancing opportunities from quote to close

· Experience using a CRM system, preferably HubSpot CRM, to track activity, manage opportunities, and maintain accurate records.

· Strong commercial and pricing aptitude, with the ability to develop accurate and competitive quotes

· Proficiency in Microsoft Excel and standard business software

· Experience working with ERP systems (e.g., Microsoft Dynamics) is a plus

· Excellent verbal and written communication skills, with a focus on phone-based sales and relationship management

Language Skills

Ability to read and interpret documents such as requests for proposals (RFPs), specifications, and technical documents. Must be able to prepare clear and professional correspondence, proposals, and reports. Strong verbal communication skills required, with the ability to effectively present information and engage with dealers, customers, and internal teams via phone and virtual meetings.

Reasoning Ability

Ability to define problems, gather and analyze information, and develop effective solutions. Capable of applying sound judgment in a sales environment to address customer needs, resolve issues, and support successful project outcomes.

Computer Skills

Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Experience with customer relationship management (CRM) systems—preferably HubSpot CRM—is required for managing leads, tracking opportunities, and maintaining accurate sales activity. Experience with ERP systems (e.g., Microsoft Dynamics) is a plus.

Other Skills

Ability to work independently while managing multiple priorities in a fast-paced sales environment. Strong time management, organizational, and follow-up skills with the ability to meet deadlines and commitments. Demonstrated ability to proactively communicate, drive tasks to completion, and support ongoing sales activity within the dealer network.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.

The employee will occasionally lift and/or move up to 25 pounds. (50 pounds is the max)

Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment is typically office-based with a moderate noise level. Occasional exposure to manufacturing environments may occur, where appropriate personal protective equipment (PPE) is required.

PlayCore company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.