Associate Director, Salesforce Technical Architect

Job DescriptionGeneral Summary:The Salesforce Technical Architecture & Strategy Lead plays a pivotal role as a cornerstone of our Data, Technology, and Engineering (DTE) team. This role is instrumental in driving the success of the Cystic Fibrosis (CF) patient services platform built on Salesforce, which integrates critical capabilities to support our patient support teams.As a key leader, you will collaborate with cross-functional teams, design and implement cutting-edge solutions, and ensure the seamless operation of our Salesforce platform. Your expertise will directly impact our ability to deliver life-changing therapies to patients, while maintaining the highest standards of quality, compliance, and innovation. This is an opportunity to lead transformative projects, contribute to AI-driven initiatives, and shape the future of healthcare technology at VertexKey Duties and Responsibilities:Lead platform architecture, strategy and technical initiatives for Mosaic (Salesforce-based technology) for our small molecule businesses, starting with CF and working closely with our Kidney team.Define, manage and optimize DevOps framework / delivery operating model for CF and scaling to other disease areas like KidneyDrive our call center implementation and ensure cross-disease area architecture considerationsUnderstand system architecture and technical needs, create, analyze, and validate detailed architectural, functional and technical specifications, facilitate architecture and design sessions with cross functional and development teams to define and align on the solution, systems architecture, design, and other SLC deliverables.Leverage strong communication and analytical skills, technical expertise to understand, document, assess, and drive technical architecture/design needs to accelerate process enhancement and operational efficiencies.Providing input to strategic direction, contributing to the development of roadmaps to achieve the long-term and short-term capability needs of the patient services businessAchieve high stakeholder satisfaction and engagement levels across various levels of leadership within the organization.Participate in reviewing, planning, testing, and implementing regularly scheduled both internal and vendor releases/upgrades.Partner with offshore team members, functions, QA stakeholders, and IT peers for platform support, as well as enhancements and projects.Develop collaborative relationships with peers in IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives.Facilitate release management and production release schedule in coordination with cross-functional partners and other platform teamsLead platform communications (e.g. status reporting, downtime, releases) to all stakeholder groupsServe as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertiseResponsible for risk and mitigation management to ensure high quality, on-time deliveryProactively champion, educate, and enhance delivery practices to introduce process efficienciesManage CI/CD pipeline and software development capacity across teamsProvide input into budget/forecasting estimates and resource allocationCoach and lead Vertex colleagues and onshore/offshore managed service providersRequired Experience:5+ years of relevant work experienceFunctional/Technical knowledge in Cell and Gene Therapy, Patient portal, Chain of Identity, Capacity Planning, and related supply chain systemsExperience in Salesforce platformsExperience in Patient and/or Product SchedulingExperience with Salesforce Agentforce and other AI automation toolsBiotech or Pharmaceutical Industry ExperienceExperience working with SaaS solutions and vendorsExperience handling GxP systems and security requirements including Disaster Recovery, Backup & Restore, Data Retention and ArchivalExperience with stakeholder engagement, vendor management, and directing platform teamsSome experience in four architecture specialization areas (business, information, infrastructure, software)Experience working within and leading in an AGILE team framework, across multiple business units and functionsKnowledge and Skills:Software vendor and MSP management expertiseExecutive-level communication skills; ability to explain complex topics in a digestible wayAbility to drive continuous operational improvementProven ability to stay abreast of industry and technology trendsExpert knowledge in Agile SDLC, DevOps and GxPFunctional and technical ability with configurations, customisations, and authoring SDLC documentationDemonstrated ability to interpret functional requirements and specifications to convert into technical or process-driven solutions and configurations.Exceptional analytical and problem-solving skills with attention to detailFlexibility to adapt to a continually changing and fast-paced business environment. Education and Experience:Bachelor's degree in Computer Science, software engineering or other related technology degree8 years of experience or the equivalent combination of education and experience#LI-HYBRIDAt Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.Pay Range:$164,400 - $246,600Disclosure Statement:The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.Flex Designation:Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select2. On-Site: work five days per week on-site with ad hoc flexibility.Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-HybridCompany InformationVertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io: Boston, MAType: Full time