Customer Service Administrator (Pittsburgh)

Customer Service Administrator (Pittsburgh)

Build an Aviation Career You're Proud Of

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.

Job Summary

As a Customer Service Administrator, you'll have the responsibility of performing administrative staff support and customer service activities for customers regarding gas turbine powered aircraft engines/components located at a Regional Turbine Center facility.

What you'll do:

• Under the direction of the turbine center supervisor/manager, is expected to: Administratively assist with the documentation required to manage client engines/components through company maintenance/repair processes at the turbine repair facility by providing compilations and distribution of cost estimates, helping expedite customer, shop and engineering communication; and, tracking engine/component movements.

• Responsible for all telephone, word processing and filing for the regional turbine center. Word processing consists of invoices and other forms. Accuracy is stressed rather than speed.

• Reconcile monthly facility accounts, utility bills and order general office supplies. Perform data entry, ad hoc reports, and other general office duties as needed.

• Work closely with areas such as Sales, Operations, QC, Materials and Finance to ensure both customer expectations and company requirements for documentation and services are met or exceeded.

• Review and document analysis of such materials as: logbooks; engine/component inspection records; work orders; product/engine input; cost estimates and sub-contract pricing; invoice review; service bulletin/OEM review; and RTS management.

• Monitor records of components/engines on a weekly basis, update employees weekly on the status of the customer's engine, and reviews invoices for all engine and part work orders for management.

Position Requirements:

• Ideally have two years or more related aviation sales/customer service experience.

• High School or Associate's graduate with administrative/technical training and knowledge normally achieved through graduation from a school or vocational program.

• Must possess effective written and verbal communications skills.

• Must be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.

• Must be able to perform follow-up on jobs until successfully completed.

• Must be authorized to work in the US.

Preferred Characteristics:

• Strong attention to details

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities