Hotel Front Desk Supervisor

What You’ll Do We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. Responsibilities Assist Front Office Manager in all administrative tasks as assigned Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks Resolve customer complaints and issues and represent our hotel brand in a professional manner Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, and call center agents Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company’s policies and security requirements are met Skills Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Supervisory experience is a must OPERA experience is required Problem-solving skills High School diploma; additional certification is a plus #J-18808-Ljbffr