Director of Rooms - Hotel Indigo Los Angeles

Director of Rooms - Hotel Indigo Los Angeles Hotel: IN - Los Angeles Downtown (LAXFS), 899 Francisco St, 90017 We are now seeking a Rooms Division Manager to join our team. The ideal candidate will be a dynamic leader with a proven track record in providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning. A little taste of your day‑to‑day Every day is different, but your key responsibilities will be: Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration Oversee the end-to-end guest journey, ensuring personalized service delivery, strong VIP management and effective service recovery Manage and optimize outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence What we need from you Bachelor’s degree or higher education qualification in Hotel Administration, Business Administration, or an equivalent in hotel management Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience Must speak local language(s) What we offer The salary range for this role is $95,000 - $110,000 . This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/vision insurance, 401k, and many other benefits to eligible employees. Who we are Hotel Indigo is an upper‑upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law – Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please contact us for assistance. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. This policy applies to all applicants. If you are a resident of or applying to a job opening in the State of Washington, please review applicable benefits. #J-18808-Ljbffr