Front Desk Agent - The Little Nell

Front Desk Agent - The Little Nell

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town.

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City.

Job Description

Position Summary The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Desk Agent will report to the Front Office Manager.

Budgeted Pay Rate: $25.00

Essential Job Functions/Key Job Responsibilities • Welcome guests upon their arrival and assign rooms • Provide summary of the hotel and the amenities offered to guests • Coordinate with other departments daily needs or special requirements for all hotel guests • Recommend restaurants and activities for guest's ability/skill level and interest • Responsible for maintaining cash bank and for daily settling of cash bank • Accept reservations, changes, and cancellations. • Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs • Comply with all policies of the hotels and Aspen One • Assist in emergency and security procedures as directed by management • Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand • Other duties as assigned

Qualifications

Education & Experience Requirements • High School Diploma or high school equivalent preferred • One year of customer or guest experience preferred • Previous front desk experience preferred

Knowledge, Skills & Abilities • Basis knowledge of local mountain, town activities and events in the area • Basic industry terminology • Knowledgable of 5-star standards • Knowledge of company policies and procedures • Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly • Active listening and interpersonal skills to personalize the guest experience • Ability to act professional in a fast-paced environment • Strong attention to detail • Ability to work independently with minimal supervision • Ability to work effectively in team settings, contributing positively to group dynamics

Additional Information

Work Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks