Senior Quality Assurance Analyst

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American's culture is built on connection, shared learning, and strong relationships. This is a hybrid role that combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.

We are seeking a Senior Quality Assurance Analyst (QA Tower Lead) to provide leadership for quality assurance efforts across applications, products, and business workstreams while ensuring high-quality, reliable delivery outcomes. In this role, you will be responsible for defining test strategy, driving test planning and execution, managing quality risks, and providing visibility into delivery readiness across complex initiatives.

You will partner closely with Product Owners, Business Analysts, Developers, Architects, Project Managers, and QA teams to ensure requirements are testable, quality objectives are achieved, and risks are proactively managed throughout the delivery lifecycle. The role also provides leadership through mentoring team members, promoting accountability, establishing testing best practices, and driving continuous improvement across the QA organization.

This is an excellent opportunity for an experienced quality assurance professional who is passionate about delivering high-quality solutions, influencing cross-functional teams, improving testing practices, and serving as a trusted QA partner for strategic business and technology initiatives.

Essential Job Functions & Responsibilities

• Provides leadership for quality assurance activities for assigned applications, products, business workstreams, and strategic initiatives.
• Defines and executes comprehensive test strategies, test plans, schedules, estimates, and resource planning activities to support successful delivery outcomes.
• Oversees functional, integration, regression, component, automated, and user acceptance testing to ensure quality objectives are achieved.
• Partners with Product Owners, Business Analysts, Developers, Architects, and Project Managers to ensure requirements are clear, testable, and aligned to business goals.
• Establishes and maintains end-to-end traceability across requirements, test cases, test execution results, and defects.
• Facilitates defect triage and resolution activities, ensuring timely identification, prioritization, communication, and closure of quality issues.
• Monitors and communicates testing progress, quality metrics, delivery risks, dependencies, and release readiness to project stakeholders and leadership.
• Identifies, assesses, and escalates quality, delivery, and resource risks while providing actionable recommendations to support informed decision-making.
• Coordinates testing across integrated systems and provides quality assessments, risk analysis, and release readiness recommendations to support production deployments.
• Provides leadership, mentoring, and guidance to QA team members while promoting accountability, collaboration, and adherence to quality standards.
• Analyzes defect trends, production issues, and quality metrics to identify root causes, drive corrective actions, and improve overall quality performance.
• Contributes to the advancement of QA governance, standardized processes, testing best practices, automation adoption, and overall Quality Engineering maturity.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 8+ years of Quality Assurance experience, including leadership of testing for complex applications, products, or enterprise initiatives.
• Demonstrated experience leading end-to-end testing in Agile delivery environments.
• Demonstrated ability to influence cross-functional teams, facilitate decision-making, and drive resolution of quality and delivery challenges.
• Strong knowledge of test strategy, planning, requirements analysis, traceability, defect management, risk-based testing, metrics, and release readiness.
• Strong written and verbal communication skills with the ability to present quality status, risks, and recommendations to both technical and business stakeholders.
• Experience coordinating multiple QA resources, workstreams, integrated systems, and business and technical stakeholders.
• Working knowledge of functional, integration, regression, UAT, component, and automated testing practices.
• Strong leadership, analytical, problem-solving, facilitation, and decision-making skills.
• Ability to independently identify risks, remove obstacles, influence delivery decisions, and clearly communicate quality status.
• Experience with work management tools such as Rally, Jira, or Azure DevOps.
• Knowledge of test automation frameworks and modern software delivery practices. Insurance industry experience preferred.

Business Unit:
Property & Casualty IT Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.