Operations Coordinator

Operations Coordinator

The Operations Coordinator is responsible for accurately coordinating case management for all assistance requests. This includes researching information, providing support, documenting case notes, and ensuring high-quality customer service. You'll work within a 24/7 operations center alongside multilingual, emergency-certified professionals supporting global travel-related inquiries.

Schedule: 3×13-hour shifts per week (nights & weekends rotation after training)

Pay: $18-$19/hr

Location: Fully on site in Princeton, NJ Temp to Perm

Key Responsibilities:

• Coordinate case management for assistance requests; research, assist, and document case notes
• Respond to travel-related inquiries for Assist America services
• Receive and prioritize non-emergency and emergency calls
• Serve as first point of contact for clients; escalate when needed
• Document all case information in Case Management Software (CMS)
• Perform data entry, maintain files, and complete clerical tasks
• Liaise with members, clients, and providers
• Collaborate with internal teams to ensure seamless client experience
• Participate in meetings and share insights
• Research provider information within internal databases
• Support team members and contribute to department initiatives
• Monitor operations center equipment
• Perform additional duties as assigned

Required Skills & Experience:

• 2–3 years in Customer Service, Assistance, or related industry
• Arabic speaking strongly preferred; bilingual candidates encouraged
• Strong Microsoft Office skills
• Excellent communication and customer service abilities
• Professional speaking, listening, and writing skills
• Strong time-management and organizational skills
• Travel-minded with appreciation for diverse cultures
• Ability to stay calm under pressure and multitask
• Ability to work shifts, holidays, and mandated overtime