PBS Product Sales Senior Advisor, Consumer Experience Strategy - Evernorth

Consumer Experience Strategy Integration Specialist

This position plays a key role in developing and executing client-specific strategies that integrate pharmacy solutions with the broader Consumer Experience strategy, including Evernorth Benefits Navigation, Member Experience, and Direct to Consumer initiatives.

The role will partner across Product, Sales, Account Management, Consumer Experience, and other key stakeholders to align product strategy, client solutions, and go-to-market efforts around a cohesive consumer experience. It will identify opportunities to connect capabilities, reduce fragmentation, and develop integrated solutions based on client needs and consumer experience priorities.

Serving as a strategic connector across teams, this position will translate product roadmaps, market and client feedback, implementation considerations, and emerging opportunities into actionable strategies and resources for Sales and Account Management. The role will also support client presentations and, when appropriate, serve as a subject matter expert on Consumer Experience strategy and the integration of pharmacy solutions.

Essential functions include:

• Drive alignment across Evernorth Benefits Navigation, Member Experience, Direct to Consumer, and pharmacy product solutions to support an integrated Consumer Experience strategy.
• Develop client-specific strategies that connect consumer needs, client objectives, and relevant product capabilities into a cohesive experience and value proposition.
• Partner across Product, Consumer Experience, Sales, Account Management, and other stakeholders to align strategies, roadmaps, priorities, and initiatives while reducing duplication and fragmentation.
• Develop deep expertise in Consumer Experience capabilities and pharmacy solutions to support client opportunities and internal partners throughout the sales process.
• Translate product roadmaps, emerging capabilities, and strategic priorities into clear positioning, messaging, education, and enablement for Sales and Account Management.
• Gather and synthesize feedback from clients, consultants, Sales, and Account Management to identify consumer needs, adoption barriers, and opportunities for product and experience improvements.
• Translate market and client feedback into actionable insights for Product and Consumer Experience teams, strengthening the connection between go-to-market teams and product strategy.
• Maintain a cross-portfolio view of opportunities and priorities, identifying areas requiring greater coordination and developing solutions that span traditional product or organizational boundaries.
• Support client presentations and strategic discussions by articulating how Consumer Experience capabilities and pharmacy solutions work together to improve the overall member experience.

Ideal candidates will have a combination of the following:

• Bachelor's degree.
• 8+ years of related experience.
• Demonstrated ability to develop big-picture strategy and translate it into tactical initiatives that advance selling strategies and business objectives.
• Strong ability to influence senior leadership, negotiate difficult decisions, and drive alignment across multiple teams and levels.
• Proven ability to collaborate effectively across functions and quickly build credibility and trust.
• Excellent written and verbal communication skills, including the ability to communicate complex topics clearly and concisely to internal and external audiences at all levels.
• Ability to independently manage multiple priorities and deadlines in a fast-paced, ambiguous environment with minimal direction.
• Broad understanding of business capabilities, profit levers, and cost drivers.
• Experience with Excel, Access, or similar database and PC-based applications.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email View email address on click.appcast.io for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.