Client Services Manager

Client Services ManagerOur Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.Responsibilities include:Management of shows from planning stages through collection of invoice, including:Collaborating with clients to gather information, help influence decision making and manage to customer expectationsFloor plan managementWriting work ordersOverseeing the creation, approval and distribution of service kitsWorking with internal departments to ensure work orders are completedOverseeing the set-up and tear down of showsGenerating show management invoices and following up until collectedAct as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with allEnsure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and managementFulfill roll in Show Planning process as required on assigned showsManages to provided Key Performance IndicatorsBasic understanding of pricing models/estimationBasic understanding of GES and onPeak's Products and ServicesAdhere to all Business Standard Operating ProceduresPerforms other duties as assigned and deemed necessary of the positionQualifications include:College degree preferredTwo years' experience in the tradeshow, convention, hospitality industry or similar experience preferredAbility to communicate and work collaborativelyCapable of running new/modified processesProficient in multisystem managementAbility to foster customer relationshipsPotential Travel 25-50%General accounting and finance knowledgeMust be extremely detail oriented and able to multi-taskUnderstands and works in lateral work streamsWork Environment includes:Requires ability to adapt to multiple settings and shifting responsibilitiesMust be able to work under pressureOpportunity to work nights, weekends and at showsitePosition may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areasFrequently encounters uncomfortable temperatures, dust and/or other conditionsRequires working both alone and with others in a team atmosphereRequires working with union and non-union employeesOur team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:Competitive salaries401K with company matchHealthcare/vision/dental insuranceWellness benefitsCareer development programEmployee assistance programVacation timeCommunity involvement opportunitiesTeam activitiesAnd much more……Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.