Corporate Travel Consultant

Corporate Travel Consultant

ALTOUR is looking for experienced Corporate Travel Consultants who will offer best in class travel consultation to our clients. This person will quote and book accurate domestic & international air, car and hotel reservations for top client. The ideal candidate will have experience working with GDS systems Worldspan and Galileo.

This role is an onsite position in Louisville, KY, with the schedule of Monday - Thursday 12 AM - 8 AM and Sunday 10 AM - 6 PM ET.

Responsibilities include:

• Service inbound corporate travel requests in a virtual call center environment.
• Delivery extraordinary customer service to all travel leaders clients.
• Secure the lowest air/car/hotel rates available at time of booking.
• Maintain goal expectations in the following areas:
• Productivity – measured by transactions per day.
• Quality – minimal customer service issues.
• Customer experience – measured through call monitoring performance.

Qualifications include:

• Must pass GDS assessment
• Typing speed of at least 45 WPM
• 5 years' travel selling experience
• 5+ years' customer service experience, preferably in the travel industry
• Excellent travel industry knowledge
• Mastery in Worldspan and Galileo GDS
• Corporate travel experience required
• Experience in international travel bookings and process
• Experienced handling of multiple accounts
• Exceptional communication skills both written and oral
• Embrace change, adaptable, viewed as a leader

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
• Demonstrates exceptional team work
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
• Strong understanding of key Altour initiatives and employs strong change management skills consistently

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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