Customer Service Representative

Job Description

Job Description

Job Summary
This role provides sales support to Account Executives, Marketing Associates, and customers. The Customer Sales Representative (CSR) is responsible for delivering prompt, accurate assistance and ensuring customer needs are resolved efficiently.

Key Responsibilities
Respond to incoming customer inquiries and requests
Process pick-up requests and assist with delivery routing and transportation questions
Handle will-call orders
Provide customers with invoice copies
Process credits and adjustments
Maintain and update call lists
Monitor orders prior to daily cut-off times
Communicate regularly with Account Executives and customers
Coordinate same-day deliveries for the operating company (OPCO)
Perform additional duties as assigned by the supervisor

Qualifications
Education
High school diploma or equivalent required

Experience
Minimum of 1 year of customer support or sales coordination experience (preferably in foodservice or a related field)
Preferred: Previous call center experience

Professional Skills
Strong telephone and communication skills
Ability to work in a fast-paced environment
Comfortable working at a computer for extended periods
Proficient in Microsoft Office applications

Bilingual in Spanish is preferred, but not required

Schedule
Shifts are scheduled between 9:00 AM and 11:00 PM, Sunday through Friday
Sunday availability is required
Employees will have Saturday plus one additional weekday off
Shift times may vary based on business needs