Client Delivery Executive II - Hybrid

Client Delivery Executive II - Hybrid

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Client Delivery Executive II - Hybrid to join our team in New York, New York (US-NY), United States (US).

The Customer Delivery Executive is required Onsite (Hybrid) at New York or New Jersey Location. The Customer Delivery Executive (CDE) is accountable for end-to-end service delivery, client relationship management, and operational excellence across multiple service domains. This role ensures consistent delivery against contractual commitments, drives customer satisfaction, and leads cross-functional teams to meet business and financial objectives.

Role Responsibilities:

• Ticket Management and meeting SLAs
• Reporting, Budgeting, Cost management and Invoicing
• Weekly, Monthly and Quarterly reviews with the Customer
• Staffing / Resource Management
• Address Customer escalations

The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting Establish and maintain positive client relationships with clients, executive and managerial level clients Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements. Support New Business Opportunities Provides direction and guidance for administration and results for multiple departments within a function or work area Translates business plans into objectives and exercises latitude in managing operations Accomplishes results through the efforts of subordinate manager and Matrixed resources Integrates deep professional understanding and subject matter expertise Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers Uses experience, innovation and judgement to make decisions

Required Qualifications:

• 12+ years of experience in IT service delivery, managed services, or client-facing delivery roles
• 5+ years in leadership or managerial roles overseeing cross-functional or multi-tower teams
• Proven experience managing end-to-end service delivery in complex, enterprise environments

Preferred Skills, Qualifications, & Competencies:

• Excellent communication, negotiation, and influencing skills
• Strong analytical and problem-solving capabilities
• Advanced organizational and time management skills
• Ability to develop and execute complex operational and strategic plans
• Strong decision-making skills using experience, data, and business judgment
• Experience working within large global service providers or managed services environments (e.g., NTT DATA-type model)
• Familiarity with ITIL or similar service management frameworks
• Experience supporting business growth, renewals, or new deal pursuits

Work Environment:

• Ability to work in a hybrid model (onsite in New York or New Jersey)
• Willingness to engage closely with client teams and leadership in a high-visibility delivery role

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $121,1260 - $269,000) This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.