IT/IS Technician
fortech
About Us Fortech Solutions Inc. is a leader in the audio-visual industry, providing high-quality residential, private commercial, and public automation services. With 19 years of experience and a commitment to innovation, we are expanding our services to include robust IT and IS support for our valued clients. Position Overview We are seeking a highly skilled and motivated IT/IS Technician to join our team. In this role, you will provide exceptional IT and IS services to clients, address technical concerns, troubleshoot issues, and actively monitor systems to ensure peak performance. If you have a passion for technology, problem-solving, and delivering excellent customer service, we want to hear from you. Key Responsibilities Client Support - Provide on-site and remote IT/IS support to clients.
- Respond promptly to technical concerns and inquiries.
- Train clients on system functionality and usage.
- Perform regular system maintenance and updates.
- Collaborate with AV technicians to ensure seamless system integration.
- Implement and manage IT/IS solutions, including firewalls, VPNs, and backup systems.
- Maintain comprehensive documentation of systems, processes, and changes.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with firewalls, routers, and managed switches.
- Familiarity with IT monitoring tools and platforms.
- Knowledge of AV systems and automation (preferred but not required).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Opportunities for professional development and growth.
- A dynamic and collaborative work environment.
Vacancy posted 23 hours ago
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