Automotive Customer Service Specialist

Job Description

Job Description

Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview 
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities 
Provide Exceptional Customer Service 

• Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries. 
•  
• Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees. 
• Remind customers to submit feedback about their visit. 
• Thank all departing customers, remind them to return. 
• Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
• Process all payments using the computer system and credit card machine. 
• Perform courtesy work when needed. 
• Assist manager in resolving customer complaints. 

Maintain Customer Waiting Area 

• Make coffee; keep fresh coffee available at all times. 
• Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. 
• Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. 

Maintain Front Office Area 

• Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). 
• Stock Service Order Tickets. 
• Input vendor shipments on computer

Other Duties and Responsibilities 

• Place customer quality assurance calls, write customer thank you notes. 
• General center maintenance and cleaning duties. 
• Attend crew meetings as required. 
• Run errands and perform other duties as assigned by a Supervisor. 

Job Qualifications 

• Excellent customer service skills 
• Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills 
• Attention to detail and accuracy 
• Previous customer service and general office experience necessary 

Working Conditions 
Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement