Claims Supervisor

Claims SupervisorTo ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.This position is not eligible for employer sponsorship.This is a fully onsite position located at our corporate campus in Phoenix, AZ.Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims.As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations. The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.Key Responsibilities:Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.Review and approve claim payments, settlements, and denial letters.Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.Investigate and address customer complaints, identifying and implementing effective resolutions.Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.Analyze performance metrics and trends to identify development opportunities and improve team results.Review and approve employee timecards and attendance records.Qualifications:Minimum of 4 years of experience handling and/or supervising auto liability claims.Excellent verbal and written communication skills.Strong leadership, interpersonal, organizational, and time management abilities.Demonstrated customer service and conflict resolution skills.Proficiency with Microsoft Office applications, including Excel.Ability to obtain an Arizona Adjuster License within 30 days of employment.Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.What We're Looking For:The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.U-Haul Offers:Medical insurancePrescription drug plansDental & Vision plan with hearing care discountsOnsite medical clinic for team members and eligible family membersNew indoor fitness gym (Midtown Phoenix campus)Get Fit Gym Reimbursement ProgramRegistered Dietitian ProgramWeightWatchers®CVS Virtual CareU-Haul Kids Program24-Hour Nurse LineWellness Program (HealthierYou initiatives & challenges)Mindset App ReimbursementPet Insurance & Wellness plansCareer stabilityOpportunities for advancementValuable on-the-job trainingTuition Reimbursement ProgramFree online courses for personal and professional development at U-Haul University®401(k) Savings PlanEmployee Stock Ownership Plan (ESOP)Company-paid life insuranceVoluntary life insurance optionsShort-Term and Long-Term DisabilityCritical Illness, Accident & Hospital Indemnity plansBusiness & business travel insuranceMetLaw Legal ProgramMetLife Auto & Home InsuranceLifeLock Identity Theft ProtectionDave Ramsey's SmartDollar® Financial Wellness ProgramU-Haul Federal Credit UnionPaid holidays, vacation, and sick timeYouMatter Employee Assistance Program (EAP)Discounts on cell phone plans, hotels, computers, vehicles & moreCommunity involvement & volunteer opportunitiesU-Haul Mothers Program (Paid maternity leave)U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.