Client Account Specialist

Client Account Specialist

Cozen O'Connor's Pittsburgh office is seeking a Client Account Specialist to act as a liaison for firm clients. The Client Account Specialist will provide top-tier customer service, as the main point of contact for designated clients. This is a hybrid role (3 days in office 2 days remote).

Responsibilities

• Provide attentive service to clients, acting as a reliable liaison between them and our legal team
• Act as client service team lead having direct client communications both written and verbal
• Orchestrate work flows with attorneys and staff assigned to the client team
• Address routine inquiries, and escalating complex issues as needed
• Serve as the primary point of escalation, promptly resolving any concerns or questions to maintain client satisfaction and trust
• Shepherd strong client relationships, monitor ongoing matters, and provide updates accordingly
• Collaborate with our attorneys to ensure seamless service delivery
• Maintain a proactive approach to help identify opportunities to enhance our client experience, streamline processes, and ensure that all client needs are met efficiently
• Perform billable tasks as warranted

Qualifications

• 2+ years of experience
• Bachelor's degree required
• Expertise in written and verbal communication
• Proficient computer skills, including Microsoft Office Suite
• Excellent organization and scheduling skills
• Discretion and an ability to handle confidential information
• Time management skills and ability to prioritize

The salary range for this role is $65,000 - $75,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.

Job Identification 340

Job Category Administrative Operations

Job Schedule Full time

Locations One Oxford Centre, Pittsburgh, PA, 15219, US (Hybrid)