Director of Operations Home Care

Job Description

Job Description

Benefits:

• Team Outings
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Director of Operations – Home Care Executive Director Track

Azalea Home Care | Lawrenceville, GA
Full-Time | On-Site
Schedule: Monday–Friday; occasional after-hours escalation

Compensation & Benefits

• Base Salary: $80,000–$85,000 
• Performance Bonus: $10,000 target; up to $15,000 annually 
• Total Compensation Opportunity: $90,000–$100,000
• Health, dental, and vision insurance; 401(k); PTO; leadership development; and direct executive access

Growth Opportunity

• Defined path to Executive Director based on performance, leadership impact, and company growth 
• Build scalable SOPs, KPIs, EVV processes, staffing systems, and accountability while becoming the CEO’s primary operational partner
  Azalea Home Care, an established, growing multimillion-dollar agency with an 80+ person care team, is seeking a hands-on Director of Operations to own daily operations and build the infrastructure for our next stage of growth.
  This is not a scheduling-only position. This leader will strengthen performance, retention, workflows, and care delivery with authority to resolve routine operational matters.

Key Responsibilities

• Own scheduling, staffing, caregiver operations, client service, intake-to-start-of-care, EVV, and billing and payroll readiness 
• Oversee home-based and facility-based coverage, confirmations, call-out response, overtime, and client disruption 
• Resolve coverage gaps, last-minute changes, and escalated client, family, or caregiver concerns 
• Lead and hold the operations team accountable; support hiring, corrective action, and development 
• Coordinate cross-department handoffs from intake and onboarding through care delivery, billing, and payroll 
• Lead operating meetings, review KPIs, correct performance gaps, and enforce SOPs and escalation protocols 
• Monitor labor utilization, documentation readiness, care quality, and operational financial performance 
• Solve recurring problems and recommend the staffing, systems, and technology needed for growth

Performance & Bonus Measures

• 95%+ consistent shift coverage
• Fewer call-outs, no-shows, missed visits, and client disruptions 
• Improved caregiver reliability, retention, and client service recovery 
• Routine new clients starting within 48–72 hours after requirements are complete 
• Timely handoffs, EVV exceptions, documentation, and billing readiness 
• Controlled overtime and labor costs without compromising care 
• Fewer routine issues requiring CEO involvement

  Qualifications

• 3+ years of relevant experience required; 5+ years strongly preferred in home care, home health, healthcare operations, healthcare staffing, or private duty care 
• At least 2 years leading employees, departments, or multiple operational functions preferred 
• Experience supporting a multimillion-dollar organization or similarly complex operation preferred 
• Strong knowledge of scheduling, staffing, intake, onboarding, EVV, billing, payroll, caregiver communication, and client service 
• Proven success improving coverage, retention, start-of-care timelines, overtime, documentation, or efficiency 
• Strong leadership, decision-making, conflict-resolution, communication, and accountability skills 
• Experience using KPIs and implementing SOPs, workflows, handoffs, and performance systems 
• Home care software, Medicaid, private duty care, facility staffing, or payer-documentation experience preferred 
• Bachelor’s degree in business, healthcare administration, operations, nursing, human resources, or a related field strongly preferred; MBA, MHA, or professional certification is a plus. Equivalent experience will be considered
• Hands-on, proactive, decisive, and steady under pressure