Senior Endpoint Administrator - Intune / Azure / M365

Job DescriptionJob DescriptionSenior Endpoint Administrator – Intune / Azure / M365 State Agency: Georgia Department of Early Care & Learning (DECAL) Location: Georgia Employment Type: Contract / W-2 Position OverviewWe are seeking an experienced Senior Endpoint Administrator to support DECAL’s enterprise endpoint and mobile-device environment. This role is responsible for the maintenance, configuration, and reliable operation of endpoint-management systems, including Microsoft Intune, Microsoft Entra ID (Azure AD), Azure Administration, Active Directory, and Microsoft Endpoint Configuration Manager. The position also serves as an escalation point for complex endpoint issues, supports mobile devices and laptops, develops support processes and documentation, mentors support staff, and helps improve the organization’s overall endpoint-management strategy. Required QualificationsCandidates should have:Bachelor’s degree in a related field and at least 3 years of progressively responsible professional IT analyst/systems experience in a large-scale environment, or an equivalent combination of education and experienceStrong hands-on experience with Microsoft Intune Endpoint ManagementStrong experience with Microsoft Entra ID / Azure ADExperience with Microsoft Azure administrationStrong Active Directory administration experienceExperience with Microsoft Endpoint Configuration ManagerStrong troubleshooting experience across enterprise endpoint environments Core ResponsibilitiesBuild and deploy application packages through Microsoft Intune Endpoint ManagerAdminister and manage laptops, mobile devices, and endpoint platformsServe as an escalation point for complex endpoint incidents and support requestsAdminister Azure and the Azure Admin PortalSupport Entra ID / Azure AD and Active Directory environmentsSupport Microsoft Endpoint Configuration ManagerTroubleshoot endpoint, application, operating-system, and device issuesDevelop escalation processes and support methodologiesCreate and maintain technical documentation, knowledge articles, and training materialsTrain, coach, and mentor support staffMonitor and report KPIs, trends, recurring issues, and support performanceRecommend technical improvements and solutions based on recurring incident patternsSupport application/software installation and troubleshootingMaintain endpoint security and patching processes Technical SkillsStrong experience with:Microsoft IntuneMicrosoft Endpoint Configuration ManagerMicrosoft Entra ID / Azure ADMicrosoft AzureActive DirectoryWindows 10 / 11Windows Server 2012–2019Microsoft 365Microsoft Teams / Teams AdministrationM365 Copilot / Copilot ChatServiceNowWindows System AdministrationEndpoint security and patch managementLaptop, desktop, and mobile-device supportAndroid and iPhone supportHardware and software troubleshootingNetwork printers and peripheralsVideo-conferencing equipmentBasic Ethernet and Wi-Fi troubleshootingNetworking topology and connectivity Preferred SkillsPowerShell scriptingServiceNow experienceSecurity and patch-management experienceInventory-management experienceBasic network troubleshootingM365 administration and supportTeams Premium / New Outlook supportKPI reporting and trend analysisKnowledge-base and technical-documentation developmentStrong customer-service and communication skillsExperience prioritizing and assigning technical work Before You ApplyPlease make sure your resume clearly demonstrates hands-on experience with:Microsoft Intune, Entra ID/Azure AD, Azure Administration, Active Directory, Endpoint Configuration Manager, Windows 10/11, M365, enterprise endpoint troubleshooting, and support of laptops/mobile devices in a large-scale IT environment. Candidates whose experience is primarily help desk or desktop support without hands-on endpoint administration may not meet the technical requirements for this role.\nCompany DescriptionAt BizOptimize, we connect talented professionals with opportunities to make a meaningful impact. In this role, you’ll support Indiana’s public health mission while applying your expertise to protect communities.• Work with purpose: Help strengthen measles surveillance, outbreak response, and disease prevention. • Put your expertise to work: Apply your analytical and investigative skills to real public health challenges. • Collaborate with public health partners: Work alongside health departments, healthcare providers, and community stakeholders. • Build professional experience: Expand your experience supporting a state public health agency. • Hybrid work arrangement: Combine onsite collaboration in Indianapolis with remote work.BizOptimize | Connecting talent with opportunity.Company DescriptionAt BizOptimize, we connect talented professionals with opportunities to make a meaningful impact. In this role, you’ll support Indiana’s public health mission while applying your expertise to protect communities.\n\n• Work with purpose: Help strengthen measles surveillance, outbreak response, and disease prevention.\n• Put your expertise to work: Apply your analytical and investigative skills to real public health challenges.\n• Collaborate with public health partners: Work alongside health departments, healthcare providers, and community stakeholders.\n• Build professional experience: Expand your experience supporting a state public health agency.\n• Hybrid work arrangement: Combine onsite collaboration in Indianapolis with remote work.\n\nBizOptimize | Connecting talent with opportunity.