Service Program Manager - Mobile Imaging Solutions (MI, CT, MR and XP)

This role is for a senior technical leader seeking to make a lasting impact on Siemens Healthineers' Mobile Fleet business across North America. As the Service Program Fleet Manager , you will serve as both a technical subject matter expert and a program leader, accountable for the end‑to‑end lifecycle of our mobile fleet. Key Responsibilities Lead the transition, implementation, and lifecycle management of Siemens Healthineers' Mobile fleet across North America. Ensure continuity of service across regions and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers. Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics. Serve as the technical subject matter expert, working with factory teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions. Drive the digital enablement of mobile operations, including centralized dispatch, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions. Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators. Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise. Maintain accuracy of installed base data in systems such as PEAK and SAP; implement corrective actions where required. Establish KPIs, governance frameworks, and reporting cadences to track program performance and drive continuous improvement. Required Knowledge, Skills, and Experience Bachelor's degree in Engineering, Technical Management, or related field (Associate's degree with equivalent experience considered). Minimum 5 years of experience with mobile medical imaging systems service, operations, or vendor management. Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure. Experience with IT-enabled service solutions such as centralized dispatch, remote diagnostics, and workflow integration. Proven ability to manage cross‑functional programs and implement scalable processes in a complex, matrixed organization. Strong analytical, problem‑solving, and communication skills. Preferred Attributes Professional certifications such as PMP, CBET, or CHTM. Familiarity with Siemens Healthineers imaging systems and mobile service practices. Experience with Lean or Continuous Improvement methodologies. Strong vendor management and negotiation skills. Benefits Medical insurance Dental insurance Vision insurance 401(k) retirement plan Life insurance Long‑term and short‑term disability insurance Paid parking/public transportation Paid time off Paid sick and safe time The base pay range for this position is $107,060 - $147,213. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more. Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you are unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at View email address on click.appcast.io. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. #J-18808-Ljbffr Siemens Healthineers